Greetings Curious Scroller,
If you've never landed in this part of cyber space before, you have taken a hard, fast plunge into the fiery depths of work hell. RHU is dedicated to giving the service worker a voice. If you are an angry customer, a corporate suite, a homophobic race-hater, and you don't like skull masks or swear words, this blog isn't for you. Click away now, before your ears bleed and your eyes explode.
I'm Freddy, Crypt Keeper of Retail Hell Underground RHU -- a place for service slaves to have a voice, tell their story, support each other, or just have a chuckle about the insanity of working in the 10th Circle of Hell! I'm also the author of "Retail Hell," the funny memoir about life as a handbag sales associate at an upscale department store! The sequel, "Return To The Big Fancy," has just been released in hardcover and e-reader and is available wherever books are sold!
Reddit: Taking a break from the slot machines, i saw this on the menu of the casino's diner...
Remember our good, viral acquaintance, Dayna Morales, the Pinocchio waitress/ex-Marine from New Jersey who falsely claimed that she'd received an anti-gay message from an allegedly no-tipping couple, then began accepting donations from supporters who wanted to help wounded vets, then began allegedly hoarding that money all to herself like some kind of dragon in a mountain wreathed with mist and memories of a dwarf diaspora? Well, her streak of duplicity seems to be at an end — she's actually been returning all the donations she collected on behalf of wounded vets.
After inciting an internet firestorm of outrage against a unwitting couple whose only real fault seems to be poor auditory conditioning, Morales watched as that outrage explosion ricocheted back towards her. She quickly became the compulsively-lying villain in her own viral story, with claims that she'd previously lied about having cancer and that she'd never actually served in Afghanistan (as she'd claimed) because she was dishonorably discharged from the Marines for missing drills.
Now, according to NBC New York, Morales seems to be making amends under duress. After the internet freaked out this week about Morales allegedly not donating the funds she received from internet dupes eager to help wounded vets, a less-insidious motive for withholding that money became clear — Morales appears to be refunding at least some of the donations made to her PayPal account in the wake of the tipping fiasco. Even sums as little as a dollar are being returned, though NBC New York noted that the one Pleistocene-era man who mailed Morales cash hasn't yet received his refund.
Also, Gallup Asian Bistro, the restaurant Morales worked at, has announced her termination on Facebook, so justice has been done, I guess. Really, the ideal ending to this strange little service industry saga would have been for Gordon Ramsay and his beautiful thicket of hair to somehow get involved and help Morales overcome her penchant for lying so she could become a great kitchen expeditor.
What do you think RHU'ers, best seller, or clearance markdown?? Scented Slippers...cos toe-jam smells really funky, but hey, now yours can be blended with the delicate aromas of Vanilla, Lavender, Rose or Watermelon...(I'm guessing it was bought to you by the same people that thought it was a great idea to use floral/fruity scents in an attempt to mask bathroom odors.)
WHY DO I ALWAYS GET THE CRAZIES?????WHY ME????
So yesterday I was on the registers. Ugh. At the end of our belts has an end cap with some sort of impulse item. Mine had a 2 lb bag of Christmas candy. After a bit of a rush a youngish looking woman comes riding up in one of the electric handicap carts. She has it full to overflowing with several items in her lap. She stops just a bit too far to make a grab for the candy,, but tries anyway, and all the items--sliced fruit--in her lap falls to the ground. One of the containers burst open and makes a mess.
As I'm cleaning it up I ask her if she wanted for me to send someone back to get more fruit or did she want to pick it out herself. She says to send someone back for her.
Now if that was where it ended, I would have just shrugged it off and go on with my day. We have all had our clumsy moments. But no. It gets weird. So I flash my light to get the supervisor to send someone to get some more fruit for the woman. As the supervisor is walking a way the woman tells me to stop her and have the person also pick up some shrimp. Ok. But what sort of shrimp? Cooked? Raw? Large Jumbo Shrimp? Cocktail Shrimp? How much?
Finally, I got an answer--a ring of cocktail shrimp. Of course by this time the kid who was sent to pick up the fruit had already made it back with her fruit. So we sent him off to get her shrimp. Annoying yes, but if it only happened once I would not have thought she was weird.
So I'm half way through checking out her stuff when the kid came back with the shrimp, and she stops him and says I need more items. Oh god. She tells him she needs a pound of chicken and a pound of beef. Again she is not forth coming with what sort of chicken. And we have to play 20 questions with her again. Boneless chicken or bone in? Breast? Thighs? Legs? A whole chicken? What sort of beef? Steak? Ground beef?
And another problem, our packages are more than a pound. They are typically 3+ pounds. But we have a butcher, and he can cut just a pound for her if she wants. No, she does not want that. Just get as close to a pound, and then she ask for a pound of pork. And again we have to question her on what sort of pork--pork chops? Pork Loin....So the kid gets all the info and goes back a third time for the items. By now I have finished ringing her up--expect for the requested meats. And the woman wants to start chatting me up and is telling about how she is having a party for her dad. As if I care. The kid gets back with the meat, and I'm thinking Yeah! We're done. But no, as soon as the kid gets back she is like, "Ok, now I need you to pick up some olives and mushrooms."
Yep. She still needed more items, and now we are starting to get busy. I have someone in my line, and I ask the woman if she would like to pay for what she has at the moment and then add the olives and mushrooms to a separate transaction. She agrees. Thank the gods because the guy waiting in line was starting to get belligerent.
And of course the whole time I'm ringing up the other guy she is trying to talk my ear off.
I finally get the other guy done and there is no one else in my line--even though we are starting to pick up. I think she was scaring everyone away. We are still waiting for the olives and mushrooms, and she asks me, "Hey, do you like Chippendales?"
For some stupid reason the only Chippendales that my mind could think of was the Furniture makers. So I'm confused, and I ask, "You mean the furniture makers?"
She says "Yes. You know I like you. You and I need to go out and party."
Then she shoves a flyer at me, and it is for a Chippendales male review show. Thankfully our poor recovery guy returns with her olives and mushrooms and she sniffs and says, "Those are not what I wanted, but they will have to do."
She then pays for her stuff, and we finally get her out of our hair.
A big thank you to the Costco employees AND customers(!) that made me glad I switched to them from Sam's Club!
Thank you to the fellow at membership that understood my urgent need to find a restroom and set everything aside so all I needed to do was take a picture when I got back.
Thank you to the gentleman who pulled my cart the final few feet to the register and unloaded my cart without any prompting.
Thank you so much to the patient cashier and fellow customers who understood when I had a little trouble getting my payment methods straight (had to split between food stamps and a debit card). The man behind me in line even had humor about it. "Hey, at least we're in the warmth - it's cold out there!" (Our high yesterday was below freezing)
A thanks to the customer in the parking lot that took my cart after I loaded it all in my van.
And finally, a thanks to my own wonderful kids who behaved fairly well while my dad and I took our time exploring the store for the first time. All told we were in the store for over two hours trying to see what groceries they had, and the kids didn't run off, didn't scream or whine, and only got moderately fidgety. (For reference, they are 9, 8, 5, and 3, and the youngest was kept in the cart seat.)
I started work at 6am today. Dragged my butt to work, did every thing I could think of to keep from being bored, and noticed a bunch of people starting to gather around the cart corral around 6:30ish. Then I realized what was going on. It was WACO charity event day.
WACO charity event is, essentially, 200+ underprivileged kids run amok in the store with teenage and adult volunteers and purchase clothes and toys for themselves and their families. WACO gives each child $75, and sometimes (ok, a lot of times), volunteers are willing to pay extra to help these kids a good Christmas. I had one person pay over $200 extra for one child.
Oh, and all of this is going on during store hours, so we had our usual Saturday load of custies and crusties as well. At the height of the event, it looked an awful lot like Thanksgiving/Black Friday. But the lines dedicated solely to WACO had the advantages of much sweeter temperaments. I can't speak for the other lines, I was selected to help ring for WACO.
After the kids got checked out (we "vandalized" the UPCs with marker so parents can't return the stuff for cash), they went to another group of volunteers and got all their goodies gift wrapped. Then they took over our break room and training room for pizza, cookies, and juice.
By the time the kids got put back on their buses and shuttled home, the floor was a mess. The toy section was severely depleted. We probably needed an army to adequately zone and restock while still working on everything else that needed to be done. But at least there were 200+ kids who are getting things they probably otherwise wouldn't be getting any time soon out there, because of this group, and I'm glad I got to help.
This happened yesterday,and I am pissed off! About half an hour in to my shift my head starts hurting, no biggie, I've worked with headaches before, I can do it. Then about 10 minutes later I start feeling nauseous. I decide to suck it up and see if it passes. It doesn't, I'm feeling worse, and I'm feeling like I might throw up now. Nope, I'm not sucking it up, I'm going home. If I'm going to throw up I prefer to do it at home in my own toilet!
I call the department manager over and tell her I'm really sorry, but I'm feeling sick and I think I might vomit and she just walks away! She says nothing! I keep serving, but I've got tears in my eyes now. The customers are telling me I should just go home, my coworker is telling me to close and go talk to the department manager. I'm feeling terrible so I close and go to the service desk.
Me: I'm feeling really bad, I need to go home.
Department manager: Go talk to assistant store manager!
I'm in trouble now, as assistant store manager (I'll call her ass because she is) has had it out for me for awhile now.
Me: Ass, I need to go home, I feel terrible.
Ass: You can't go! We're calling to try and get a replacement, but you have to stay until they get here!
Me: But I think I'm going to vomit!
Ass: You consistently let the team down!
Me: But I've only ever gone home sick twice!
I start crying at this point, so I walk out the back, sign off and get my stuff and leave. I ended up going home and sleeping for 4 hours. When I woke up I still had a headache, but my stomach felt better.
I'm so pissed off. I've worked there for around 15 months, and I've never called in sick. I go in when I've got a cold, I go in when my knees are hurting from arthritis, I go in when I've only had 4 hours sleep, I go in when I've got a headache, I go in when my gastric reflux is playing up. I've gone home sick from work 3 times in 15 months, and that's only because I'm either a) vomiting or b) about to vomit. Puking is where I draw the line.
I'm consistently one of the fastest scanners in my store, I'm always on time or early, I've had customers tell me that they prefer to come through my checkout as I'm always fast, and I do a good job packing, I don't make many mistakes and I'll do extra shifts if I have some notice. So what part of that is consistently letting the team down?
I'm also pissed at my department manager. Your cashier tells you they think they are going to vomit so you walk away without saying anything? And then you tell me to go talk to Ass when you're the one who should be dealing with this?
I love my job, I enjoy it most of the time, but I hate the crappy management. I'm thinking I might go and talk to the store manager and make a complaint about department manager and ass. I feel like the whole thing was dealt with poorly. Why do managers have to act like such dicks?
Reddit: My wife met Jenna Fischer (Pam from The Office) in the toy aisle at Target today. She was very kind and even gave my wife advice about which toys her little boy likes. It's awesome when stars you like are nice and down to earth people.