I work in a small locally owned grocery store that has a majority of rich customers where some of them feel extremely entitled. But with this particular lady, her entitlement went beyond want I've experienced in my past 7 months at the store.
It was about 6 pm when she (and elderly lady who I will call Dee) came in and we weren't too terribly busy so I stepped out of my register to go bag her groceries at the register she was at. I greeted her, had a nice conversation with her, and sent her off with a stock boy to help unload her groceries. He came back about 5 minutes later with an empty cart. End of story. Not.
About 7:30 the phone at the cs counter rings and I was nearest so I answered it and before I could get out the greeting a woman is yelling at someone and when she finally realizes I was there she goes off on this rant about how she doesn't have her groceries and that she will be back in 30 minutes to pick them up and wants to speak to a manager when she gets here. At this point I don't recognize who she is so I didn't worry about it, but I did find my general manager and filled him in on the little bit of details I had at the moment.
So, on time, the lady known as Dee comes barging in the door waving her receipt just a rambling and when she turns the corner to see me and my csm talking she points and me and says, "YOU!"
She asks my csm if she is my manager and then proceeds to make the claim that I either left ALL her groceries on the register, or stole them. At this point I was the only available cashier so I had to go to my register while she spoke to my manager about my "theft" but as I'm entering my register to clear up the line she follows me and continues to scream in my ear about how rude I was.
Our general manager shows up after 20 minutes of this and pulls her aside and she repeats everything to him. He asks her if she will show him to her car so they can look together to see where we went wrong.
"I'VE ALREADY CHECKED MY CAR DO YOU THIS I'M STUPID?" She screams loud enough for the whole store to hear.
Eventually she shows him to her car and when he comes back - alone - He tells me that I'm not in trouble and did not steal her groceries. When asked what happened he said :
"When she left the store earlier she put down her hard top convertible roof which covered the groceries in her trunk and didn't think to put it up when she got home, so she assumed you stole them so she wouldn't have to admit she was wrong."
She never apologized or said anything else, but I'm a forgive and forget person so I laughed and blew it off. In fact the next day when she came in, I had no one in my line because I had just opened up so when she was ready to check out I called for her and offered her to come to my line, but she just looked at me and scurried up to the next register which already had two people on it.