A long time ago I was working my way through college at a pizza chain that had 30 minutes or free for a policy (since changed). I worked in a college town that had 1 college store and 4 or so residential stores with a few addresses -- as a manager though, the real money to made was at the college store (as a driver though, different story, but I digress).
It was common for managers in training to roll through the corporate store as they could be vetted by the supervisor a lot easier and the traffic would be much higher than their own store when they got it -- the franchisee would move them once they passed a certain level of training and most of them were terrific.
This one manager though (let's call him K) was a real dickhead. He would be rude for the sake of being rude, had a habit of dicking with your schedule and so on. We were all happy when K got his own store and left. I'm about 90% certain they gave him a small residential area on the outskirts of town just to keep him out of trouble -- it was only about 4k addresses from what I remember and a few road-side motels -- you know, the old kind that are a bunch of small buildings all sharing walls with a neon sign out front advertising some terribly low rate, A/C and cable. :)
And so the drama begins -- it was finals week and we (the college store) were really busy. We usually got slammed during finals but it wasn't terribly over the top here. There were three campuses in this town and one of them was being used for an FFA event (Future Farmers of America). K's motels were all full, in other words, because farmers tend to be of frugal mind-set -- still, he wasn't seeing a lot of motel orders, so he lets all but 1 driver go home.
About 9:30, the farmers must have all come back from some event -- and what do you do when you're suddenly in a metropolitan area for the first time and you're hungry? You order pizza.
So, suddenly, K's phones erupt like a volcano. He's behind around 30 pizza's when the distress call goes out to all of the stores in the area -- and to any driver he had just let off the clock. Sadly, for some reason, all of them were impossible to reach. So he calls us, he calls the DM, he calls other store managers -- he's running out of food -- he's giving away every pizza he's making (they're all late for about 3 hours).
And we were very much a team -- anyone else had made that call we would have been happy to help -- but not this guy:we all just sat back and laughed.
The tragedy has a second wave too -- at around 11:30 or so he finally gets caught up enough to start delivering some of the pizzas on time. The drivers would get to the motel, tell the person in the room the price and as soon as they realized the pizza wasn't free, they would say "I didn't order a pizza" and slam the door.
Lesson: Don't be a dick to people. It's bad business.
This happened back in 1980 at an arts and crafts store in a mall in Minneapolis. Our store was located right outside of a Minnesota based company famous for their red polos and khaki pants. Over several months I had become friends with an LP person from this store as he quite often used our store as a waiting area to pounce on shoplifters from his store.
Now my store tried to cover the whole gambit of arts and crafts from plastic models to macrame to high end train sets. Included were some really nice brass train engines that cost several hundred dollars. One day the LP guy came in and warned me that two boys about 12 or 13 had just bought one of his stores handled bags (they sold them for a quarter at their front doors) and they had just come into my store. He went to the back of my store pretending to shop and sure enough one of the boys came up and asked me for help with the plastic models. We went over to the model aisle and he tried to ask me some really inane questions about some model. About that time I heard some disturbance by the train sets and knew that the bust was done.
It got both hilarious and kind of sad at that point as I looked at the kid and said "your friend just got busted stealing a train". He looked panicked and made that little hop with about a 90 degree rotation a couple of times like you see little kids do when they lose track of their parents at the fair. He blurted out "you're not going to call my mom are you?" Yes, yes I am.
The usual ensued, the crying, the swearing they had never done that before, the begging. Nonetheless parents and unfortunately for them the police were called due to the price of the item they attempted to steal. I actually felt bad for the kid I was talking to because I really got the feeling that he was just going along with his buddies plan because he was really bad at the whole stealing thing. Oh well lesson learned I hope.