Black Friday Custy Flips Over Hot Sauce

From Taco Slave:

I've been pretty much a Drive Thru Slave for about 13 years now.

Right now I'm the night manager at Taco Bell/Long John Silver's. Situated in the nook of a rather ridiculous 3-way intersection, I am blessed with pretty low volume work.

I spent most of Black Friday night thanking the retail/customer service gods for making drive thru completely utterly dead. There's a Walmart less than quarter mile away and the streets are packed... And I have one customer. My heart goes out to all the retail slaves getting spat on for their ten dollar tv coupons! The worst I had (before the paragraph to follow) was an entitled woman who thought she would like to prepay her tacos, shop, then come eat them. I told her she better hope I remember her......

Sooooo its 20 minutes to closing time, I've had maybe 5 orders in the last hour.... and I knew I wouldn't get away with no problems today... 10 mins to close this guy wants 50 of EACH hot sauce with his 2 bean burritos.

I said "No our policy is one per two items ordered but I'll give you this (giant handful of packets, prolly 20)".

He goes "C'mon baby you can do better than that."

I just growl and walk away to get his burritos.

I ask one of my two crew members to hand them to him because I'm going to yell at him when he asks for even more sauce.

She returns a moment later saying '"You gotta come talk to these guys..."

So as I return I'm psyching myself up for an argument. Just as I reach for the window latch, the guy gets out of his truck and punches the window, twice, hard!

I recoil and suddenly realize no way am I opening the window now!

I scream "Did you just punch my window?! I'm calling the police!"

He levels a finger at me with a deathstare.

I grin and stick my finger on the window like I'm E.T. and start giggling.

His face squeezes up with rage and he takes off....

I think I freaked my crew out... One girl was all "I never seen you get mad like that..."

And I thought about it and regained my composure and said to her, "If that's the worst thing that happened to us on Black Friday I'm pretty damn good with that."

She agreed.

Taco Slave

 

Comments

[Pharmacy_psycho]

I hope he was drunk and wakes up with broken knuckles. It would serve him right.

[Retail Drone #37]

I can't believe someone would be so angry over hot sauce. Your lucky he didn't do anything worse.

[Taco Slave]

I really hope he calls in a complaint, I'd love to know the name I need to write down for assault charges...

[Logan]

I would have gone back to food prep and added the hot sauces (all 50 of each) to the bean burritos for him. "sorry we aren't allowed to give you more than 1 packet, but I bent the rules and we added the sauces for you, so you don't even need to do it yourself. If you don't mind I would love to see you take a nice big bite right now."

[N/A]

One sauce per two items ordered? No wonder your store is so quiet. You'd only need to tell me that once before I started going to a different location.

[Taco Slave]

"One per two items" is a corporate standard no one thinks is reasonable to adhere to anyway. We're slow because we are somewhat distant from housing/neighborhood areas and on a 3-way intersection along the only diagonal street in a completely grid shaped metropolis. Also the local freight train runs right alongside my drive thru lane...eughh...
(custy rolls up exactly as train arrives, probably sporting a diesel engine on top of it) "Hi can I get BWWWWAAAAAAAAAAHHHHHHHHH BWWNAAAHHHHHH and four BWWWWWAAAAAHHHHH and make sure there's not BWWWAAAAAAAAHHHHHHH on it...."

[N/A]

Seriously? I have the hardest time trying to convince our local taco slaves that I only need two packets with my burrito. I used to just take what they gave me then use the excess at home but after my 6 cup tupperware container of hot sauce packets started to overflow I stopped taking them.

It's funny because taco hell and LJS are the only places that seem to want to keep me in condiments for life. I remember one time we went to LJS and ordered 7 meals at the drive-thru. The girl handed us a bag of condiments, the big grocery store size bag. We counted them when we got home and there were over 200 assorted ketchup, vinegar, and tartar sauce packets. I suspect their share prices would sky rocket due to savings if they actually adhered to the one packet per two items rule.

[Jessica]

Hey are you in Katy? I've yet to meet a bad custy in the 2 weeks i've been working but now i'm nervous!

[Logan]

1 sauce per 2 items is a rather silly corporate policy. For one thing 2 items could be for 2 different people with different tastes. However I doubt that would cause people not to eat there as the employees likely skirt that policy so long as the customers aren't unreasonable, such as wanting 25 sauces for one burrito.

Some customers seem to think that since they aren't charged for (some) condiments and sauces that they are free all the way around. Of course the store has to pay for them and the customer pays the store (then wonder why prices increase). If one customer is stocking their fridge from restaurants, other customers are actually paying for it.

Our sonic used to always throw a heaping handful of ketchup in the bags. I don't even use ketchup. Not only is that wasted money for the store, it is wasted landfill space for all garbage bags of plastic ketchup packets that me and everyone else threw away. I actually started saving them and had a full kitchen garbage bag full of them from just going there a couple of times a month for 2 years. And that was just one person out of all their customers. Now they actually ask if you need any condiments. I prefer that places ask me, that way they can save the expense and pass the savings on to the customers.

[N/A]

I prefer to be asked too. Our local pizza place always puts a handful of ketchup packages in with their fries and I don't use it. I've tried asking them not to bother but I just get a smile and they tell me I'll find some use for it. I just want to shove it back at them and tell them to use the savings to replace the light in the menu board (it's basically impossible to read with no light on) or maybe buy new benches that don't rip your pants or legs to shreds with all the splinters. I can see why minimum wage fast food workers might not care but this place is owned and run by two brothers so you'd think they'd care about their bottom line.

[Dorian]

@ Logan: They still do that to us.... usually at least 20-30 ketchups plus a ton of salt and peppers. it's insane. Arby's gives me like 5 mayos and like 20 horsey sauce... probably because hardly anyone likes their horsey sauce. LOL.