Impatient Bitch Encounter

Arrgh! Custys who cannot bear to be waiting more than 2 minutes in line really piss me off.

I was on my checkout, ringing up a bunch of clothes for a family.

It was about 15 items of clothing, no biggie, probably took about 2 minutes to do. When I told them the final amount, they pull out a gift card to pay with. But they didn't know the balance on the card, so I had to suspend the clothing transaction to process a gift card balance check for them.

No biggie, puts a bit of a delay in processing payment (all of 1 minute), but since the balance on the card was bound to be less than the total purchase, if I tried to process any payment on it, it would just decline.

Anyway, got the balance using the eftpos machine, confirmed with the custys that they wanted to use the full amount remaining on the card and pay the difference, and used the eftpos machine again to process the gift card payment.

They then wanted to pay the rest with a credit card, which was fine, and they used the eftpos machine for a final time to do that.

THEN, the impatient bitch in line behind them, who had been watching these 3 card transactions, decides that she has had enough.

'EXCUSE ME, HOW MUCH LONGER IS THIS GOING TO TAKE? It's looking rather COMPLICATED'.

Whoa..

I snapped my head in her direction, shocked, and said 'Uh, these people are just finishing up... if you wait all of 30 seconds I can put you through.'

She then goes on to whine about how she had changed checkout lanes from the express lane to my one because she thought it would be faster, as I had finished bagging all the clothing when she got there.

'If I had stayed in that other line, I would have been out of here by now!'

I couldn't believe it, she was being a bitch because she made the wrong call about choosing a checkout line!

Well, I was determined not to hold her up any longer, and put on my stingy sweet tone of voice, with a face cracking smile to boot, as I scanned and bagged her few items.

'Oh I'm sooo sorry we held you up there! Don't worry tho, I'll be sure to process this as fast as I can so you can leave the store and get on with your day. I can tell you're in an incredible hurry, I wouldn't want to hold you up any further!'

I processed her sale so fast it made her head spin, handed her the items and receipt, and wished her farewell, 'Have a looovely day! I hope I haven't made you late for anything! :D :D :D'

What a bitch. Making the choice to change lines means you don't get to bitch about it when the line you were originally in moves faster. If she were actually paying attention to what was going on between me and my gift card custys, she would have known that they were almost out of there before she decided to comment.

And what the hell made her think that making a scene out of it was going to make my line move faster? GRRRR

The next customer in line after this impatient bitch came up to my counter laughing. Glad I wasn't the only one who thought she was ridiculous.

- Kstar

  

Comments

[Joe]

Way to go, Kstar!
Take the high road; it makes the asshole custy look even more deranged. And you come out smelling like a rose.

[atombomb1945]

If you look in sub section 5-43 of your hand book (found in the back of your store, in the filing cabinet, next to the jaguar chained to the wall) you will see that you are indeed responsible for any mistakes that a customer makes prior to your assistance to them. This includes, but is not limited to, sale items that are not on sale, departments not having items that they do not carry, and the lack of service you present when refusing to work on the customer's car despite the fact you work in a retail store.

Further more, if anything happens to the customer for the rest of the day after you have assisted them, this is also your fault due to the fact that you have not fully assisted the customer to their satisfaction.

Remember this quote from the book: "We must all strive to kiss the customer's hind end to the point that they are satisfied and will come back to our store again. Perhaps one day after they are through trying to rip us off, stealing, and demanding free merchandise for the trouble we have caused them, they may one day provide us with a small fraction of profit."

[Spritzy]

Customers see employees the way a seismograph sees a tectonic plate...full of faults.

[CitrusUnlimited]

Then there are the self importan fucks who think they shouldn't have to wait in line, because all they want are "just ciggerettes" and thereby override everyone else waiting in line despite the store being busy and all lines are full.
Jerks.

[Shayla]

I work at a store where there is only one cashier period except on the weekend, and custys get pissy if they have to wait at all. They always tend to check out at the same time, and think they can just jump into line anywhere. Since it's a small store, they also assume it's ok if they leave the line to grab something they "forgot" and then the bastards expect to be able to re-enter the line where they left it.

[Red]

My mom as a pharmacy tech often works the drive through window and shes in a different branch now, but the one she used to work in is in an area that has a large shitty slum population and she was talking about all these ghetto women driving up in brand new, gas guzzling monster vehicles with their hair done, 3 inch nails, gold teeth, gold hanging off everything with like flabs of fat hanging out over their mini skirts and trying to get medicine for their kids using medicaid. Oh and then complaining when they have to pay a copay on it of like $5 for medicine that should cost like $200. And then getting impatient if she tells them its gonna be a bit, or it can't be done like that etc cuz 'they gotta go get they hair done'. Because thats way more important than your childs asthma medication. Fucking impatient bitches.

[twitter.com/flecks_flyer]

Why yes! Of course! We were put in this store to wait on YOU! If we had known you were coming, we would have rolled out the red carpet, locked the door so no other customers could come in, and had a team of security to keep people from being in your way. Next time, why not hire a personal shopper?

[kstar]

haha very true atombomb.
yea some people just think they're way more entitled and important than others. sad part about it was that she had her 10 year old daughter with her, hope she doesn't grow up to be a pain in the ass custy from following her mum's example.