Walmart Smoker Punks Get Told

RHU Blogger Twink showed her massive Retail Warrior Princess balls for how she handled a couple of smoker punks:

There are times, when working at Wal Mart is awesome.  And tonight was one of those nights. 

I was working the Smoke Shop (the name given to the register with the tobacco products ), and around 15 minutes before my shift was to end, a couple of punks walked up to the register. Before the guy in front of them could even finish paying, one of them said "Pack of Newport 100's, and make it quick we're in a mother fuckin hurry got it?"

The following conversation took place:

ME:   "Got your ID?"

 

CUSTOMER #1:  "Yeah, I got my ID"

 

CUSTOMER #2:   "We both got our fuckin ID's so we're straight"

 

ME:  "Watch the language please"

 

CUSTOMER #2:  "Why?"

 

ME:  "Because it's rude and disrespectful, and I don't appreciate it"

 

CUSTOMER #2:  "Why you gotta be such a bitch about it? If we both got our fuckin ID's and the money to pay for our shit, the rest don't matter"

 

CUSTOMER #1:  "Yeah"

 

ME:  "Last warning, either cut the trash talk, or find somewhere else to buy your smokes"

 

CUSTOMER #2:  "This is fucked up bullshit"

 

**unknown to me, our back and forth has gotten the attention of a manager, who has walked over to the CSM podium so he can hear us, without letting on that he's now paying strict attention to what's going on**

 

ME:  *walks away from register*

 

CUSTOMER #1:  "Hey, the Newports are right there" *points*

 

ME: *walks back to register*  "I know perfectly well where the god damn Newports are.  I'm not about to stand here and let a couple of 19 year old cocksucking pricks act like assholes and expect me to wait on them and let them get the fuck away with it.  There's a gas station across the street,  next place is either Kangaroo or On the Run.  Pick one" *walks away again*

 

CUSTOMER #2:  "We wanna talk to your manager"

 

CUSTOMER #1: "Yeah, your manager"

 

MANAGER:  *walks up to the register*  "Something I can do for you gentlemen?"

 

CUSTOMER #1:  "We wanna make a complaint"

 

MANAGER:  "Why?"

 

CUSTOMER #2:  "She's being a bitch"

 

MANAGER:  "Are you aware I've heard the entire conversation"

 

CUSTOMER #2:  "Good, then you know what we're talking about"

 

CUSTOMER #1:  "Yeah dude, you see how she's been treating us"

 

MANAGER: "Let me get this straight.  You want to file a customer complaint because instead of my cashier overlooking your behavior and letting you get away with it,  she had the balls to call you out on it, and put you in your place?"

 

CUSTOMER #2:  "Yeah, I mean NO"

 

CUSTOMER #1:  "Dude, can we just get some smokes?"

 

MANAGER:  "Sure, at the gas station across the street, or anywhere else you want to go.  Just not here.  You gentlemen need to leave the store now, before I call the cops and have you escorted from the premises. "

 

*both customers beat a hasty retreat out the door*

 

ME:  "What if they call in a complaint on the 1-800 number?"

 

MANAGER:  "I don't think they're that smart.  But if they do I'll tell Steve that you were justifiably provoked, and it was a last resort.  What time are you outta here?"

 

ME:  "As soon as reset hits"

 

MANAGER:  "That's what, fifteen minutes from now? You can go ahead and go, no big deal"

 

ME:  "Awesome!"

 

MANAGER:  "Have a good night"

ME:  "You too!"

Have you flexed your Retail Balls? Tell us about it: submit@retailhellunderground.com

Comments

[Michael]

Mad props to that manager. Not often you get one that'll have your back like that, when you're denying a sale.

[Retail Drone #37]

You have every right to defend yourself. Those guys were being complete assholes and you were just doing your job. I would love to work at an airport because you can actually deny someone a flight if they are swearing at you. Mwahahaha.

How can they not use your service in the future, if you are the closest airport nearby. It's genius. Watch the show Airport on A&E, some of these fliers are crazy.

[Jit]

Way to go, Twink! Unfortunately, even if I had the guts to say what you said, two of two things would have happened - 1) My manager would ring it up for them no matter what, and 2) I would have gotten written up. You're lucky, you have a gem of a manager. People are such assholes, it's good to hear that at least two of them were put in their places.

[Logan]

Yeah too many managers would kiss the asshole customers asses. Glad you got a good one.

[Burger Bitch]

That's awesome!
Also, I work across the street from a On The Run and go in there a fair amount, I see those kind of douches all the time.
Glad you took care of them o:

[Rhu fan]

....Glad you stood your ground! They were DICKHEADS! ....To bad a cop wasn't near by the entrance of your store.

P.s. I would be careful,though. Those guys could have been "Gang Members". You should have somebody from the store walk with you to your car...not alone.

....I can't believe the manager let you leave by yourself!

[Pharmacy_psycho]

OMG! You rock! Unfortunately, where I work, I would have only been able to say, "Please don't talk to me like that. That's very rude.", and if it had continued, I would have ended up calling a manager only after the sale had been completed... especially if there had been a line and no other store personnel around. At our store, we are "All about service". Thanks. Although I'm thinking that my job isn't worth that kind of abuse. Kudos to a manager that backs you up.

[Lepchin]

I want that manager!

[Twink]

Yeah, he's a gem. He holds random trivia games over the walkie talkies too. And usually its something hilarious for the prize. Last time it was to have dinner, courtesy of the management staff. Which turned out to be a Lunchables, and a bottle of Snapple.

Erm, Rhu fan....where does it say I left the store alone? All I said was that he let me go home 15 minutes early. It doesn't say anything about me leaving the building.