Bitch Encounter at Call Center

From a Call Center Slave:

I know I'm not in retail but I have to deal with the same stupid ass customers and coworkers that retail workers do. I work for a computer company. I had this one bitch call in from New York.

First thing out of her mouth is "I've been on hold for 37 minutes!!!!".

Ooooohhhh like I'm paid enough to care. If you can't even say "hello", you're not giving me any incentive to help you.

Dumb bitch goes on a 4 minute rant about how "no one speaks english".

I get fucking pissed off at racist hags like her.

I interrupt her saying "everyone speaks English that works here" and that if she can't speak nicely, I will hang up.

At this point I'm itching for her to cross the line so I can either hang up or transfer her in to call router hell.

She shuts up.

Then says her 6 year old spilled juice all over her notebook and she wants to buy an accidental damage warranty.

Fucking entitled bitch thinks she can buy a warranty AFTER her spawn has wrecked her notebook.

I tell her no.

She calls me a "stupid cunt" and says she's "writing Bill Gates" about me.

Oooohhh I'm shaking.

She hangs up.

I make a note in her file saying she caused damage, and not to sell the bitch a warranty in the future.

Revenge is mine.

Customers don't realize that if they treat staff like the humans we are, we may go the extra mile for them. If she was nice and polite I would have pretended not to hear that her notebook was damaged by her spawn and sold her the warranty.

If they just took the time to say "hello" and speak in a human, calm voice and not spew ignorant, racist crap you'll get off the phone with tech support much faster and happier.

To all the rude people phoning in, all I have to say is FUCK YOU!

Comments

[RaleighRob]

Not to mention she was stupid enough to allow a 6-six old drinking juice to mess around with her computer unsupervised. She got what she deserved.

[atombomb1945]

Never let anyone tell you that Call Center work is any different than manning a register. The only difference is that we don't have to look at the ugly piggies. We just lose our hearing from them yelling at us.

[Joe]

If she dropped a five-pound hammer on her toe, would she threaten to sue the manufacturer? Oh, yeah, she WOULD. Sheeesh!

[Jit]

That moron. *Sigh* If her kid is that irresponsible with her drinks... don't let her leave the kitchen table. Also.. you don't tell the person that there's something wrong with it so you want the warranty. That's just common sense. Moron.

[Spritzy]

A little kindnesds or a little arsenic both go a long way.

[matthew]

Retail pc support: user brought dead laptop, I opened it on the counter in front of them and detected a familiar odor. "Did you spill CocaCola on this?" "Yea." "Sorry, you're out of luck."

[tchrisev]

Conversely, as reps of the company, we need to remember that the customer is having a bad day if they've had to call in to start with. The phone system seems to be designed to thwart even reasonable people calling. Don't believe me? Call your 800 number and see what it takes to get to a human.

I feel this woman's pain, even if she is an idiot. Calling in to a call center, you are often confronted with people who may not speak English fluently or can only read the script and are unprepared to actually help. If the human can only do as well as the phonerobot, why do we need them?

I know we're all frustrated with stupid/entitled/bitchy customers but, they are the reason we have jobs :) And if management would look at our processes from their point of view, it would certainly go a long way to making our lives less miserable. (If they apply some common sense while they're doing it of course... uh oh, another rant is coming... :))

[snuzzle]

I actually used to prefer working phone jockey to face to face customer service... at least over the phone, you can pull rude faces or flip off the headset to let off some stress and the customer never knows the difference.

Plus, sanity holds. Dear god, I miss sanity holds.

"May I place you on a brief hold while I research this issue?"
*screams at the top of her voice, punches keyboard, writes death threats on scratch pad*
"Thanks for holding. Now..."

[Pharmacy_psycho]

OMG! LOL! If my son would only read this post! I've been offline for a week with a dead modem. He's been in hell wondering how to live his life while I have been catching up on reading (plowed through 4 books in 4 nights). He was ratcheting up his blood pressure while I was saying, "You know, all you have to do is walk to the library. Your teachers will understand." At first I thought I was doomed because I wasn't going to be able to pay for another $80 modem, so I called the phone company and asked them to switch me back to dial-up. The lady at the other end was ever so kind and just said all I needed to do was pay for shipping... WHAT??? I didn't have to pay $80??? That's what the tech support guy told us! She was in Services, that's different than tech support so she can do different stuff. How's that for a deal? On top of that, she can also put us back on the faster DSL free for a year because it's a special they are having this month, would I be interested? Uh, YEAH! : - D I had dropped to the lower DSL because of finances. Did I think I was getting good service from my phone representative? ABSO-FREAKIN-LUTLEY!!!!! I told her she made my Christmas! Can my son survive without internet for a week? Amazingly, he can.

[Boston_Beans]

I work in Retail Tech Support (phone support for two large high-end retailers on the East Coast) I luv this story and also love "Retail Hell", the book, got it for Christmas from my sis-in-law. GREAT BOOK!

This site and the book are therapy to many of us at my place of employment. I have a much better understanding of what goes on in the store now because of this site, and the book.

And don' forget, try to be nice to your Tech Support guys, ok? Thanks!

[mel]

I always ask nice first, is there any way we can do this, what do you suggest, works 99% of the time. That's why I usually do the problem calls at home, I'm diplomatic, while the DOH gets a bit bossy from the get-go.

But if the other person starts to get snarky, then watch out. I put HIM on the phone.