Douchy Customer Encounter

Alright, fellow retail slaves, time for another one of Jit's rant-offs.

This particular customer I was dealing with was buying groceries. We talked pleasantly and it was nice the whole time. Then the end of her order came, I told her the total, and it was then she realized her husband had her card. She asked if I could void the entire thing (about 90 items) and re-ring it when she had the card. I said sure, called a supervisor over, and voided the order.

I'd like to stop and point something out to everyone at this time. It's the holiday season (duh) which means we're busy as all get-out. 

Continuing on with the story, she stood behind me with her three children, about 5, 7, and 11, while they waited. And waited. And waited and waited and waited.

Finally, my line slowed. It had been about 15-20 minutes since I rang up the woman's groceries. My line was clear when another customer came down my aisle and then the lady whose order I voided started yelling.

Her: "Excuse me, I've been standing here for a good 20 minutes waiting for you to re-ring my order. Do ya think you could give me some service over here!"

Me: "Oh, I'm so sorry!! I didn't hear you tell me your husband brought you your card! I would have taken you right away had I known that."

*Turns to other customer*

"Ma'am, do you mind if I re-ring her things?"

*apologetic look*

The lady agrees to let me re-ring her things.

The lady starts really screaming at me. "You know, the least you could have done was to ask if I had my card. My kids have been standing here quite patiently, everyone's tired and we all want to go home."

I listened and apologized accordingly.

I felt really bad because she wasn't holding up a credit card, but a Food Stamp Card and I thought she was just really tired and stressed over it being the holiday season. I was going to just let it go.

I was still nervous and shaking all over, though, and flashed my light to get a supervisor over who could type it up faster than I, because I was shaking so damn badly.

Then I hear ALL THREE CHILDREN say, "But mommy, you never told her that Daddy gave you the card. How was she supposed to know she could ring up our stuff?" 

Beyond. Pissed. 

Finally, my supervisor came over and I asked her if she could finish typing in the woman's order. While she takes over, I turn and see this douchy bitch say to her girls:

"Go out to the car, but be careful! That's a brand new mini-coup!"

The oldest kid then asked if she could play her X Box when she got home and Douche Mom said they were going to Red Lobster for dinner, "if we ever get the hell out of here." 

I was no longer feeling apologetic because of the fact that she had the Food Stamp Card. 

WHAT THE HELL!!!! Really!?!?

I know it was partially my fault for not asking her if she had her card. I understand this.

But... just... REALLY!?!!

*Sigh* I give up.

'Till next time, retail slaves.

Jit

Comments

[Katie]

No, it was not your partially your fault for not asking if she had her card. Your priority was getting the other paying customers through your line. You are not her mother nor do you have eyes on the back of your head. She clearly has enough balls to take advantage of the food stamps when they appear to not be in dire straights. If that woman was given her card 10 minutes ago, she should have said something to you or gotten back in line.

[atombomb1945]

You know, we slaves work our tails off for less than (ironically) slave wages. And for what? a pat on the head and we go home to a one bedroom apartment and heat Ramen while watching Jeopardy on the rabbit ears.

What amazes me is that there are people who don't keep a job for more than three weeks at a time, don't have a job half of the time, but if you were to walk into their house you would see the big screen and all of the current game systems along with a Blueray player and ect.. How do they do it? Well to start they sell their exes food stamps, and then they are in debt over their heads because they have $30,000 in credit cards that they do not intend to pay off. They will simply let it build until they get hounded by the collectors to much and then they will file for bankruptcy and start all over a again.

Honestly I would seriously like a way to deny these people when they come through a check out line. You have food stamps, and yet you dress better than most of the people I know and your car costs almost twenty grand? Sure you are on food stamps. Let me call the Food Stamp investigators over here a moment. They are going to want to ask you a few questions.

Wow, I feel better now. Merry Christmas.

[RaleighRob]

Do Food stamp cards have names on them or account numbers? I would have tried to copy something down when she wasn't looking and then report anonymously for food stamp fraud. Seriously that's just amazing.

[walgreens photo god]

WOW I would of told her straight out "Ma'am I'm not a mind reader- if you never told me you got the card then I would not know to have re-rung your purchases."

I've learned to not be so nice. Call people out on their stupidity, especially when they're mean about it. I'm not saying be mean to them back but simply call them out. Make them look like the asshole, since, they are.

I don't let people walk over me like that. This lady would of been POed if I was helping her & called her out but you know what, you can't get in trouble for stating facts. Some people need to be called out on when they're being rude.

I have this regular customer who everyone I work for knows who she is & avoids. She's on food stamps- she looks like she needs it badly but you know it's one of those food stamp CASH cards and here in New Jersey that means she can but whatever she likes with it. She NEVER buys food. She will grab the closest associate and harass us for an hour or more! She spends a good 3 or 4 hours in the store every time she comes in!

So, she comes in anywhere between 5pm - 8pm and sees me in my photo lab- before I can jump in the supply closet to hide- and tells me "I'm hungry, I haven't eaten all day, what's a good snack to get?" and "So do people like these chips/candy/junk?"

Ahhhh! Then, it gets worse.. she'll go over to our cosmetic dept and harass our beauty advisors. Now, my store usually has about 30-50% red zone sales daily and our girls work their asses off for that and I & the cashiers & other co workers all help them out as best we can. And this woman will take up like 2 hours of their time! Asking them like 700 questions about make up and other stuff she does not need. She'll ramble, "I used to have nice stuff before they took it away." Maybe she's insane, IDK.

So, then comes the FUN part- ringing her up. She'll go to the main cashier but since she usually has cosmetic items the cashier sends her right back to cosmetics' register and she'll forego the chips/candy/junk and just buy make up. She'll pay with her EBT card and it won't accept because she obviously doesn't have enough $$. She'll spend another hour or two making up her mind, buys some make up with the EBT card and leaves. She'll return an hour or so later and return everything and not buy food.

Oh and we share a parking lot with a supermarket.

Not to bring politics into this but people like this are part of the reason I am Republican. My effin tax dollars go to people like this and they waste it! Sure, I could count a few people that I've seen who actually use their EBT card for- shocker- actual food! But not this chick. The problem with food stamps/EBT is that you eventually run out of other people's money and I think they should just get rid of the whole system.

[Chicken Flinger]

I had a lady like this once. She was dressed to the nines in nice clothes, had an expensive blue tooth stuck to her ear (this was when blue tooth headsets were newer and still expensive) and an expensive designer bag. She reached into her Gucci purse, pulled out her Prada wallet and handed me... a food stamp card.

Are you kidding me? All that crap you're wearing cost more than I make in two weeks and somehow the government has deemed that you are more destitute than I am? How is that right?!

[Ash]

i honestly dont think it was your responsibility to ask if she had her card yet.

[SJ]

That is just absolutely ridiculous! A. She was a bitch. B. How the hell did she buy her kid an X-Box and herself a new mini-coup if she's on food stamps? My brother just applied for food stamps because he lost his job. He has internet because he can't live without that, but he didn't buy cable because he couldn't afford it. His car most certainly isn't new, and his pants are all hole-y. If he can't afford to buy new pants and yet is in need of food stamps, how the heck did this lady buy all of that crap and yet be deemed worthy of food stamps??????
I can't stand people like that.
It reminds me of the people who buy $500 worth of useless crap at the store I work at, but wont donate 50 cents to the poor injured soldiers who fought for them to be able to live to buy that $500 worth of crap.

[Charissa]

It's not your fault at all. She could have politely said "I have my card now, so I'm ready when you are". But, you know, it seems like she was lacking is social graces.

[Q]

It depends on the state. Some states, like Ohio, will ignore the value of a person's car and house, and so a person who lives in a $400,000 house and drives a BMW could get food stamps if they meet the income requirements.

Besides, you don't know this woman's circumstances. She could have had those items before the food stamps, and perhaps something happened like a job loss or reduction in hours or something along those lines. There've been a lot more people who would once been considered middle class who are now applying for food stamps because the recession simply hit so bad (http://www.nytimes.com/2009/11/29/us/29foodstamps.html?pagewanted=1&_r=1&sq=food%20stamps&st=cse&scp=3). So no one here can just sit here and claim that she's defrauding the system if you don't actually know the woman's home life.

[Magical Shrimp]

I'm with everyone saying it was in no way your fault she was standing there. In fact, she should have had had the right card with her, ideally in her hand, by the time her last item had been rung up.

Well actually, IDEALLY, she should be busted for most likely screwing the system - people who need government assistant do not have fancy new cars and Xboxes. I'm all for helping those in need, but there need to be about a million more people out there keeping tabs to see that this kind of shit is stopped. Hey, that would make more more jobs, too! But what do I know, I'm just a cashier.

[Kate]

Unfortunately, her entitled attitude does not leave such an impression.

From my experiences, people who were self supporting but then require government assistance tend to be embarassed and, as such, try not to draw attention to themselves or their circumstances.

As a logistical question: if you live in a four grand house but have an income level that gets you food stamps, how do afford the taxes on that house?

[Spritzy]

I agree that she's prolly abusing the system. If you're on food stamps you shouldn't be able to afford a NEW mini-coup, (she did say it was new) if you're on food stamps and need a new car, you would get a economy car or even a used car.
Also, if you're on food stamps you wouldn't really be able to afford to go to one of the more expensive chain restaurants out there. Hell a night out for me and my hubz is usually something cheap-ish...like Applebees 2 for $20 deal or tacobell.
Even if she was newly on them, having had a more affordable income untill recently, I would think most people would sell their luxury items like the Xbox and cut back on needless spending, like eating out as opposed to eating at home, and try to save what money they have in order to avoid going on aid or to be off of aid as soon as possible.
I've had the customers like that before, who have their nails and hair all freshly done and dressed head to to in brand new Tommy Hilfiger or Ed Hardy (you can tell cause some of them leave the tag on) and they pay with a Food Stamp card pulled out of a designer bag. Really, if they need that card so badly they shouldn't be able to afford manicures and up-do's and would likely choose more afordable means of dress.
Hell, we can't afford those things and we don't have any sort of aid.
And...AND some of them buy the most expensive foods with that aid! I've seen poeple buy lobster tails and T-bone steaks and piles and piles of junk food (very rarely is a spread of mostly healthy food bought) On our income, with out aid, we can't afford lobsters and big steaks....but they get it from our taxes for free.

[Pharmacy_psycho]

Boy have you hit a nerve with me! Being on SSI/SSDI and food stamps (EBT), I still struggle to pay my bills even with the child support I get, and I'll be losing that when my son graduates in June. I finally had to buy another vehicle when my almost 20yo car was going to cost more to fix than it was worth (it had over 200,000 miles on it). When my ex finally started paying support based on his income (rather than the figure his lawyer pulled out of his ass), I lost his food stamps, and when I went to work, they reduced mine to mere pittance, so I pay mostly cash now. Not that I can actually afford it. We don't get a free tv signal here, and I can't afford cable or satellite. Internet is required for school assignments, or I probably still wouldn't have that (I didn't have it until my son came to live with me). I have been trying for 4 years to get on Section 8, but it is done on lottery here, and a lot of them I can't even apply for because I would have to move out of the school district. (The only thing I really can say good about where I am is that we ended up in an excellent school district.) I don't buy lobster or steaks, and the one time I bought a roast and had it cut into steaks, the butcher looked at me like I was nuts. We eat a LOT of pasta. I'd like to know the secret all these people have for owning new cars, designer bags, and living in classy neighborhoods. I live in the worst neighborhood where (thankfully) there hasn't been a murder yet, but there is an obvious drug problem, the neighbors fight constantly, and as soon as my son graduates, I'm getting the hell outta Dodge. I'm moving someplace warmer with a much more open pet policy and a much cheaper rent. I hate it here!

[Bebe]

Reminds me of somebody I work with. She gets government assistance but managed to get a $25k car. She is extremely obese, eats fast food for lunch everyday (snack is usually 2 sodas, a bag of chips and a candy bar out of the vending machines. So she spends about $10 a day on fast food and junk food while she is at work then complains that she has no money to buy her children food. Hello?!! Brown bag an apple and sandwhich. 9 times out of 10 I bring my own lunch and snacks to work.

[mudflapgirl]

Man,this fucking seahag's tirade against a fellow slave struck a nerve with me.Where does she get off acting entitled when,ahem,it is the WORKING PEOPLE she abuses who finance her life style.This old bag needs to get a job like the rest of us,maybe 6 months hard retail will cure her of her shitty "everyone exists to serve me"attitude.Years ago I took a second
job at a convenience store to pay off some bills and I saw food stamp abuse daily.I used to get so pissed off about it.For God's sake if you are poor enough to receive assistance from the taxpayers,you should not BE in a convenience store.I worked there and never bought one single bit of overpriced crap.I couldn't afford to,but I got to watch lazy rude idiots withdraw cash on their ebt cards and buy booze,cigs,slushies and general junk noone needs.Anyone living off the working people should be required to adopt good manners and an appreciative attitude towards us,after all if it wasn't for our paychecks they wouldn't be able to live like they do.and if they can't be bothered to treat reatail slaves decently,I suggest they GET JOBS LIKE WE DID.Enough ranting.

[Malmart Peon]

The urge to strangle people like this is SOOOO hard to fight. I give you kudos for not bashing her head in with the register till. I would have been sorely tempted.

[Kat]

I could be wrong, but I don't think we have anything like Food Stamps in Canada... we have places where you can get free food, like soup kitchens, Christmas hampers, etc, but I don't think we have anything like that... maybe it's enough that we have free healthcare? Idk. This seems to be a system that needs a HUGE overhaul :/

[Jit]

I really do understand that someone's circumstances CAN change rather quickly and she very well could have just gotten those things right before her needing to be on the food stamps... but the groceries she was buying with her card implied otherwise. There have been times where I really did consider applying for a card because of my situation. I know not everyone abuses the system... but there are definitely enough people that do to raise concern over whether or not we're becoming a welfare country unnecessarily.

[Anon]

I'm an unemployed retail slave on food stamps, which I first got while working at a supermarket, where I made $100 in a good week. (It was seldom a good week.) I lost the job and the recession means I can't find a new one, so I'm living off an EBT card right now. This leaves me some money to continue paying some of the rent and avoid being evicted.

[Emancipated, for now]

Oh yes. RRRRRrrrrrr. When I was a cashier, I would observe teenage chicks coming in with their babies and their baby-daddies, wearing the latest trendy stuff, nails all done up, tons of "bling" on everyone including the baby, designer shoes ON THE BABY (nevermind the child doesn't even walk yet), and then hand me their regular free-food check from the government. THEN yell at ME because they had selected the wrong item and what they had wasn't eligible. Well HELLO! Maybe if you had attended a few classes in school instead of screwing around (literally, apparently), you could READ those items printed VERY SPECIFICALLY on the check YOU ARE HOLDING, y'know, the one you get EVERY MONTH, which DOESN'T CHANGE, and make sure you have the correct items before I'm ringing you up with six people behind you in line! Do NOT give me sass little missy, I am exhausted (from such completely-foreign-to-you activities as going to school to give myself a future and working several jobs to support my family instead of letting the taxpayers do it!), I am fed up with being disrespected, I am cranky from surviving on a steady diet of ramen and oatmeal for the past week, and I am NOT going to take any lip from your ignorant little over-entitled bratty self! RRRRRRrrrrrrr.

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