I say newish because its a rehash of our orientation training.
It even has an acronym FIRST.
Its on our aprons (underlined of course) and on a patch that we had to take a class to get (It was a 2 hour class WTF)
*F* Find the customer.
I agree, find them while wielding a blowtorch and grease paint that would make Rambo proud.
*I* Inquire about their project.
Wait, you really want us to find out what they think they can do with a sharp object? "Of course you're doing little Johnny's science project for him, what a good mom you are."Gag me.
*R* Respect the customer.
....like they do us, right? "No, really holding the handsaw upside down will work for you, you just keep trying. You'll get it."
*S* Solve the customers problem.
Oh, wait, do it for them, right? So the fat broad in the powerchair can say she built her extra large casket herself.
*T* Thank the customer.
In my professional opinion, the only way I could thank them is chasing the DP's, spawn, and NAT's out of the fucking store with my paintball gun, with orange paintballs naturally.