I've got some new stories to send in soon, but today I just want to pose a question to any current or former (or soon to be former) employee of Hoarders. And this is the only place I can think of to contact you guys.
See, a co-worker of mine has this spiel he's been using when pitching our Rewards Plus cards. Our store is located in a little hick town and is too small to have a cafe. He claims that if you walk into any Hoarders with a cafe and tell them, "I'm a Plus member," they'll give you free coffee. I read the flier and pointed out specifically to him that it says members only get a free coffee AFTER buying five cups. He in turn said that he's been told by the manager that "the first time" someone walks into a Hoarders Cafe and says they're a Plus member, they'll give them free coffee. I expressed concern that it might not be that way (Sounds too fishy. How would anyone know that it's the first time you've come in?) and that someone would get in trouble for saying it and he said he'd try to keep it out of his pitch from now on.
What our manager said still bugs me, though. I know our manager has lied to customers about other things. And the whole thing rubs me the wrong way because I can just imagine someone getting the card from us, going to a Hoarders with a cafe, asking for their free coffee, and pitching a fit when the coffee slave says they don't get a free cup until their sixth purchase.
I don't want to think of anyone as a liar without proof, however. I wouldn't even mind being proven wrong. So I'm curious, is this true? Do your cafes give free coffee to any Plus member who walks in and announces it? Can anyone here weigh in?