Confused Bitchy Custy Throws Tantrum

From Yingafred:
RHU,

I currently work at a pharmacy type retail store... And there's one thing that enrages more than anything else at that store..

Stupid people. ( Like most retail workers do. >_< )

On Christmas last year I had to work. It was godawful and busy. I was running one of two registers we had open when this lady with a stupid looking barrette comes to the counter. She was going to purchase some some plastic cups, a half-off perfume thing which would ring up as $25.00, and some other shit.

(At our store, when one gets a discount on something the system will take in off at the end once I hit the total key. Usually those looking at the debit reader will see the items original price and won't see the (-25.00 perfume du stupid) on the debit reader, but they will see the correct end total with all the discounts included. Keep this in mind.)

So I ring up all the lady's stuff, and the total was probably like 50-something dollars. And this lady is looks at me.

Bitch thing (BT) "Did I get the perfume for the 25.00?"

Me "Yes m'am you did."

BT "It came up as 50.00"

Me "I know ma'm, but at the end it took the money off" At this point I tried showing her my screen so that she could see what I was talking about. And I couldn't believe that for some reason she thought that her 50 dollar smelly shit with her 25$ worth of other shit equaled 50$ off bull crap. Even with the system miss-communication thing.

BT "But it says 50 on here."

Me "If you would look at this screen it shows it taking the money off." I was pointing to my screen which I had already turned around so she could see....

She did not look. And then it became a back and forth thing where she continued to not listen, and argue with me. SO. I start trying to do the math for her. Well my shift had to walk by in order to get something. Well the lady drags him in. He's Awesome so we'll call him Awesome Dude (AD) for future dialogue.

"Im suppose to get this perfume half off. and she isn't giving it to me half off. And my total shouldn't be this much" after not even listening to me. Or even letting me do the math. Well AD has to void out the whole transaction so he can show her that she was wrong by ringing everything up all over.

By this time the lady was upset, and I was moderately upset. I continued to do the
math a I was doing. During like a brief moment (while AD still was re-ringing everything up) of not AD and BT not saying anything I told the lady she did have the right total the first total in the first place, trying to show her the math, and trying to talk over a magazine rack.

She instantly starts bitching at me to not "Yell at her like that" and some other shit like that. Ohhh I was pissed off, and my shift leader knew it. So he told me to relax and sit down a bit. That's what I did.

Turns out the lady got even worse when she realized that she was totally wrong. AD had proven to her that her math sucked. And she started bitching some more, looking at me and saying she'd have my job. She took our names and corporates number still threatening to get us fired. Then she stormed out saying that she was a college professor, she knew how to do math and that we were trying to steal her money or something.

By then I was terrified of loosing my job! I literally broke down into tears. My co-worker at the other register started trying to comfort me, and customers who saw the whole incident were too. I was so ready to go home after that.

Ugh. Retail sucks. Never lost my job though... which is... cool... I guess. Meh. :(

--Yingafred

Comments

[Chicajojobe]

Oh yes. I hate people who are too stupid to realize that large discount =/= free!
And ones who don't understand that the discount is taken off AT THE END, so STFU and quit tell me I'm wrong.

Also, I worked Christmas Eve last year and got a complaint from a woman who called corporate on me a couple months before, and was outraged that I hadn't been fired afterward.
That was the straw that broke the camel's back in making me officially hate Christmas.
The sentiment of it such a load of shit when there are cruel, thoughtless assholes like the "Professor" you mentioned running around threatening to get people fired on holidays!

[witcheypoo]

When they start screaming about "I'll have your job!" just hand them an application.

[?]

You're not going to lose your job. If yelling at you to the point of crying didn't satify her enough then she will call. Even if she does call corporate they have to call the store to see their side of the story. People rarely lose their jobs over customers calling, because most complaints are retarded or the customer's fault.

[Videogame Geisha]

Heh, when you do your job right, there's no way anyone would fire you for doing it. I've had numerous people ask to complain about me to a corporate number for standing by my company policies. I always give it to them so that they can tell my superiors how I did my job right.

She just wanted some reason to be indignant, and she felt stupid because she WAS stupid. When you're angry and unjustified, you look for reasons to justify your anger.

Don't sweat the idiots, hopefully Darwin will collect them in his own way. And kudos for surviving working christmas.

[Grendus the Self Check Guy]

I had a guy give me the "maybe you just won't have a job tomorrow" line. I think he wanted me to open a register and check him out, but I was already signed onto a register on the opposite side of the store and had been assigned to clean, not run register. Guy asked if I was a cashier, then slowly got madder and madder. He finally asked if D, the store manager, was there. I told him that D usually comes in in the morning, so he asks who was the manager tonight. I told him I didn't know, and his exact response was "well don't you think you should find out?!"

Guy ended up going to talk to my CSS (who I directed him to, I don't have the authority to call an ASM I have to direct them through the CSS on duty) and asking her to call the ASM, then leaving. Entitled people are funny, but kinda scary. Technically I had done nothing wrong, but I figured the guy would make up some assholeish lies and get me in trouble. It happens, 95% of the time nothing comes of it, and 4% of the time they just pretend to fire you unless you really did something wrong.

[Yingafred]

Yeh. Like I said I never was fired. I think the break-down really resulted the stress of having long-ass lines and other people bitching at me that day, and the "Professor" was the straw that broke the camels back.

[done with drama]

i'll never forget one poor slave at the helllmart the first christmas it opened in our area. two 'ladies' were in line ahead of me with a cart overfill of stuff and when she had finaly rang and bagged every thing thru, they must not have had enough money. the one just hufed a the cashier and said 'Target is cheaper!' and walked off! i don't know about you, but from where i stand, target is NOT cheaper!

[bobo]

So many idiots that watch the screen as items ring up and jump on you if they think they didn't get their discount . . . and our store shows the discount IMMEDIATELY under the old price, no waiting around for the final total, no sir, so you have to be pretty fucking eager to jump the gun there! And then I have to point to the discount DIRECTLY under the old price and explain it to them like they're not a bunch of morons!

This:
"She just wanted some reason to be indignant, and she felt stupid because she WAS stupid. When you're angry and unjustified, you look for reasons to justify your anger."

can never be said enough. It is the cause of probably 3/4 of awful customer behavior I've seen.