I don't have any horror stories of pet store travesties today, I actually just had an idea for what I think may be a fun activity. It requires participation, so I hope that anyone who is up for it will contribute.
Before we get started, I'm going to tell you about one of my old clients from many years ago: Maryanne.
Maryanne was my client at a salon that I worked at when I was a teenager (prior to being a puppy pimp I have done many many different things, one of which was cosmetology) and she came to me to get her hair colored and cut for a few years until I eventually chose to end our professional relationship due to the fact that she was such a difficult client. Actually, let me correct myself if I may: she was a wretched bitch.
Despite keeping her hair long and blonde she always wanted something different, some variation of what she already had. Each appointment was accompanied by a picture of a hairstyle that she wanted to emulate. It was always a picture of a famous news anchor, or an actress from Friends... ...one time it was even Britney Spears (back when Britney Spears was still someone you would want to look like).
Each time I saw her the picture would come out, and we'd discuss how to make her hair look more like the picture, as she told me that it wasn't quite right last time, and maybe it should be more gold, or less whispy around the face, or something. To this woman's credit, I will admit that she had awesome hair. It did anything that it was supposed to, and her requests (add bangs? Okay...) were simple, unlike her satisfaction which was too complex to be dissected enough to be earned. Working on her hair was awesome, it ALWAYS came out exactly like the picture with pretty much no effort. If I could have had the hair without her attached we would have been in business.
But they came as a package deal.
She was never EVER happy, always asking me why I couldn't get it right, or yelling at me that I just didn't get how to do it. She even threatened to find someone else to do her hair (PLEASE!! I would have paid for the appointment if someone else would take her) saying that she didn't look like the picture, that the way I had done it made her look OLD, or made her face look FULL.
The problem I realized, was that she looked old because she was old. Her face looked full because it was full. I know now that these are the things that she wanted to change, and by thinking that if she had the hair she believed she would be more like the women in the pictures: young and thin and sexy, and pretty... ...talented, accomplished, well-liked...
No matter how much she yelled at me and complained about the hairstyle I gave her I knew that it had nothing to do with the hair. It didn't even have anything to do with me. The hair wasn't really the problem and neither was I.
What was really the matter was that she wasn't satisfied with who she was (which I might not necessarily have guessed since she dealt this with issue by YELLING AT ME CONSTANTLY.)
Working with the public we get exposed to all sorts of hideousness.
While a lot of the times the bitching about stupid stuff like getting the wrong order, or having to wait too long in line or whatever isn't terribly complex, sometimes it's more. Those times when you haven't done anything except deliver service that is good or great, and someone responds by antagonizing you or screaming or swearing for no apparent reason, it makes you have to ask yourself, and maybe them: What's really the matter?
Because you know that when some person you barely know is threatening to have you fired or attempting to rip you apart as a human being simply because you can't accept their expired coupon, the coupon is not the issue. Something else is. Whatever it is, it has nothing to do with you, and it has nothing to do with the situation you're in.
So this is where the participation comes in.
For fun, list any reason why a customer might be miserable... ...to the point that they punish the world. Any reason at all that you can think of.
What' REALLY the matter?
1 - Upset about not looking like Britney Spears.
Anyone who wants to contribute please do so, numbering your reason (if you submit one) as we go along (I did reason one, whoever comments next would be reason two, and then reason three, and so on....). Please submit as many as you want to, the community could benefit from the insight.
If you have an anecdote to accompany your reason by all means feel free to share it.
And until next time, PERSEVERE! (because it's probably not your fault).