Hello and happy The-Apocalypse-Still-Hasn't-Come-and-Killed-us-All-Yet to you all!!
I've been working a lot of 3am and 4am shifts lately, doing signage and markdowns, so I generally leave before the customers even get in the store. So not a whole lot of stories to share. Although today I got to change the Supermodelquins :D That was interesting. It was kind of like Wheel of Fortune for me - I enjoyed it, but gratuitous swearing must be involved. I've never called a hunk of plastic BIGGER THAN ME 'whore' so many times.
I did get to tell some custys to suck it a few weeks ago when we had our one day 40% off sale for cardholders. I didn't work the sale, but I worked the day before, and everyone wanted special treatment. One lady surmised the situation nicely.
Idiot: "Can I use this 40% off coupon?"
Me: "No, that's for tomorrow only."
Idiot: "Oh...well can you hold [useless bag of crap] until tomorrow?"
Me: "No, we're not doing any holds until tomorrow, that wouldn't be fair to the other customers.
*This is where I ask my manager over the radio for the customer's sake. Manager says no.*
Idiot: "Oh...well will your manager just give me the 40% off today?"
Me: "WTHAKLFID?!?$^&% - No. The sale is tomorrow."
Idiot: "Oh...well can you call her up here and ask her?"
Me: "No. She's not going to break the rules just for you."
>.> I was so flabbergasted that the only appropriate word was 'flabbergasted'.
That shit went on all day. Not my goddamn fault you're too stupid to read a coupon.
We also have a new store manager, and I like the guy, he's nice and pretty damn efficient, but he's just a little too.....corporate for me. Tell me if this makes sense to you folks....
I come in the other day and the head cashier and I are chatting up policies and she tells me "You know about the rule where if a customer is disputing a price within $10, you can just change it for them, right?" Yeah, I know. Not my favorite policy, but saves us time looking for the sign to tell them they're wrong. Lately I've been doing signage, so I KNOW which signs say what and I don't have to resort to that since I can tell them I know they're wrong.
"Well, NewSM is REALLY enforcing that with everyone."
"Also, if they bring you a coupon that's expired, they're telling us to just go ahead and put it through..."
Umm....so we're gonna take the hit cuz illiterate dumbfucks dunno what fucking day it is? Alright....
"And, if they don't have a receipt, we're just doing the return for them."
Whaaaa? We have a whole policy on that, store credit in the mail, and we're just chucking it off the balcony??
"And, since we're the only store that does short breaks (a couple minutes for every few hours you work), and they're kind of a priveledge, they're starting to do away with those too."
Exsqueeze me? I know that our extra breaks are just that, extra, they're not mandated by law, and when it comes to the legal ones, our company is good about it, but I like that fact that my company cares enough about its employees to say "Ya know, maybe they need to sit for 10 minutes after being screamed at for 3 hours". It's not a lot, but it's extremely welcome and pretty revitalizing when you've got people roaring in your face, and it's something we're accostomed to.
So I know corporations aren't generally genuine, but I liked my company for the fact that at least it PRETENDED to be genuine. The managers didn't have to always be on top of us about email capture or credit cards because corporate wasn't constantly on their back about upping meaningless numbers. But when everything starts shifting corporate and becoming a number to the people that can't see us, when WE start becoming numbers, I feel uncomfortable. What do you guys think? Who's in the camp of "Suck it up and get used to it, cuz that's how the world works" and who's in the camp of "Don't become a faceless zombie working for the machine!"??
I work midnight on Black Friday, and the week before Christmas our stores are open 24/7, so I'll see you guys soon!