Magic Kingdom Fast Food Mishap: Too Much Product

Howdy folks!

MouseMastered here again, with an interesting tale.

It's been a while since my last posts. I'm starting to think that dealing with Spawn-of-MM has made me patient enough that the normal irritations of guest interaction no longer faze me. Either that, or I've been doing this shit for too long.

In any event, the holiday season is fast approaching here at the Kingdom, and I'm actually excited because we FINALLY have one of our locations that was being refurbished back! It was supposed to be back a while ago, but it just got finished. It was and has been one of my favorite places to work, mostly because of the location and the fact that it's a bit more open/less constricted than the other locations I work at. Given that there's no more than two people there at a time, it's also less crowded than, say, the tomorrowland hot dog stand.

Anyhoo, today's story happened the first day this location was back up and running. I was sent to re-open it, and set up the register and whatnot while waiting for product from out kitchen. Our cook is a coworker of mine, great guy, that I'll call Caisson (given the branch of military he's served in actively, as well as being a member of their reserves). Caisson, unfortunately, is down there in kitchen for the first time ever by himself.

Okay, I can deal with that. We don't have anyone to bring the product to me for a while (which is also fine) and when we do get a person, she's never done the position before (which is also fine). The problem came when I would order more product.

 

Now, the longest product cook time, if I remember correctly, is about 15 minutes. The shortest is five. The area we're cooking at is about a 5-10 minute travel time to where my location is at. Adding in time to load the product into a cart for transportation, and it takes usually 15-30 minutes for me to get something after I call for it. So, I make sure to call early.

However, due to some minor technical difficulties, Caisson wound up taking extra time to get the food out to me. So, a couple of times I ran out of some items, including once when I ran out of ALL of my food products and was essentially reduced to selling drinks.

One of our managers sees this and gets on his case about it, which sucks. So, the next batch comes up and I get a MASSIVE amount of product. I'm cool with this, seeing as I've been busy all morning and it'll probably give Caisson enough time to figure things out.

Then the manager who talked to Caisson earlier comes and talks to me. Apparently, after the massive batch went through, the manager talked to Caisson again, and told him to make ANOTHER HUGE BATCH of the one product. My mind immediately sent off a warning bell.

I hoped Caisson would brush off this manager, but NOPE. After selling about 1/4 or so of the first batch another batch JUST AS BIG is brought by our product runner.

I wound up with about 80 orders of this particular product, right as my lines started to die down and demand dwindled.

Thankfully, the manager came back and replaced Caisson with someone who had ran that kitchen before, and most of the product sold before it went bad (huge group orders are a good thing).

In the end though, we had to throw out about 20 or so orders worth. It... kinda really sucked. I'm also kinda wondering if any of the other food slaves out there have problems with the management overreacting to situations like that.

Well, with any luck the holiday season will be busy. I have several EARLY opening shifts next week: the latest I get in three times at 9 a.m. EST and twice at 7 a.m., plus an 8 a.m. shift coming up later this week.

Right now I'm mostly grumpy that I didn't get to meet/see Neil Patrick Harris at all while he was here doing the Christmas show at the Community of Tomorrow. He even came to one of our locations in fantasyland and ordered his own food... too bad I was in tomorrowland that day.

Oh well. Until next time, have a happy/magical holiday!

--Mouse Mastered

Comments

[Katiedid]

I work at the Golden Arches, and we have a couple managers that will panic at the barest hint of a line and put down five baskets of fries. Most of the time we wind up wasting almost all of those fries. It pisses me off the most when I'm the one working the fry station. I can tell when we're going to need more fries! Quit trying to do my job! It's annoying, but at least we're not wasting entire orders like you were, that would have grated on my nerves so bad.

[LadyBelle]

All the friggin time. At hellmart we sell rotisserie chickens. Recently we've been able to start selling them chilled as well. Management has been freaking that they want the hot full, the chilled full, and a ton of backups ready to go out. This would make sense and not be so bad, if they weren't pushing an oven full every hour, which means so many backups that chickens get thrown out of the cooler without ever getting to reach the floor.

[grateful mom]

LadyBelle, at least tell me the chickens get recycled as Food Rescue?
http://www.foodforlanecounty.org/en/programs_services/food_rescue_express/
Look at the nice woman there, all ready to feed empty bellies and starving souls!
In the old days, food boxes had food in them {duh!}, but in these enlightened times the FFLC people know that people can't buy toilet paper {and other shit} with EBT $, so they're tucking in things like TP and laundry detergent and other essential non-comestibles.
I'm still trying to line up a Volunteer Paradise gig for my post-stroke OT. Hope I can get a spot with FFLC: They want people a couple of hours per week to sit at a big table to portion out and label the rescued noms into their giant freezer bags. Sounds perfect for me: Sitting down deals with the post-stroke wobblies, so they can accept a walker user {the univ library wouldn't accept me for that reason} and sitting with others should lead to beneficial chatting IRL ~~ just what my doctor ordered. {Not that chatting with RHU isn't beneficial, but you know how some people think IRL is always preferable to on-line!}

[Daisy]

A girl I know said she saw Neil Patrick Harris at Disney World the other day! I wasn't sure whether to believe her, but now I know it's true! :)

[grateful mom]

Can't you at least donate the food to a food bank? Bugs me when that isn't an option.

[bownsoymn]

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