A customer came in this afternoon, about 2:40, with two expensive pork loins. She said that her husband bought them, and they were the wrong things. A receipt? Why no, I don't have a receipt! The first time, the clerk at the desk (fellow RHUer Then Let Them Eat Crack) said nope, sorry, no receipt.
She left and came back about 50 minutes later, and another clerk was at the desk. TLTEC (he really needs a shorter handle, but whatever) had informed new clerk and myself about the woman just in case she came back. Therefore new clerk calls me.
"Yeah my husband bought these and they were the wrong thing."
"Oh yeah? When did he get them?"
"This morning. He works third shift and they were in the refrigerator when I got up."
"Ok, let me check something." I went to get an RF gun. For those who don't know, the RF gun has a handy little feature that tells you how many of an item has been sold in previous days. I scanned one of the loins, and lo and behold, there was a big fat zero in today's column.
"It might have been late yesterday..."
How many did we sell yesterday? Again, none.
"No ma'am, we haven't sold any of these for the past two days." These items are store brand, and the next closest stores are 30 minutes away, so at this point I'm not doubting that they came from here, but I am certain that they weren't bought here.
"So I'm just stuck with them?" - points at RF - "That's wrong!", she says, as she exits stage right. My RF is never wrong... is it?
My confidence in the RF was shaken about a half hour later when desk clerk pages me to say that she came back with a receipt, from about 2:00. Ok, so, glitch in the system? If they were bought at 2 am they should have showed up... But wait! She didn't say AM. I called and asked again what time it was. They were purchased at 2:29 PM. Ten minutes before she showed up at the desk the first time, claiming her husband bought them in the wee hours. 60 minutes before she handed me the same spiel. I realized then why she was so confident that they had been purchased - she had just done it!
But wait again! What benefit would it be to her to buy something and return it without a receipt. Because she bought it with... you guessed it... her EBT card. The desk clerk surprised her with that tidbit, when she said she would refund it to her EBT card.
"Well, how do you know I used my EBT card?"
"Because it says so on your receipt."
"Can't you put it on a gift card?"
"Nooooope." (Ok, I added the emphasis, I admit it.)
Nice try, and it might have worked, but for two factors that just happened to work in my favor. I had the RF to tell me that we hadn't sold any, and, by a stroke of luck that worked out in the end, she had bought them so recently that that system had not updated and therefore did not show the movement.
She told the desk clerk when she came back with her receipt that I owed her an apology, she was not a thief. Nope, she's not a thief, just a fraudster. And I hope she comes in to get that apology.
Stay classy, RHU!