Hellspawn N.A.T. Gets Told By Awesome Manager At The Magic Kingdom

So, today was fun.

I literally opened EVERY location in the land of tomorrow (not that it wasn't fun) and had a pretty good time.

The following story involves that rarest of breeds: a manager with a backbone.

See, recently, we got a new manager in our little section of the kingdom, who has been with the company for several years and has previously worked at table service restaurants at some of the swankier hotels.

To be honest, this guy is an awesome manager that I got along with pretty much as soon as I met him. He's just as dorky as I am, he's pretty upbeat, he constantly looks for ways to make things more efficient without trying to overstep his bounds. He's a pretty cool guy.

Now, today, at the hot dog stand, I find out after I went on a potty break that there was a... well, an unruly guest one of the registers next to mine.

I hear from the cashier, A, about how the guest came up and told her that our custodians had thrown away three trays of her food, and she wanted it replaced. That, to both me and her, immediately sent up a red flag.

So, A asks her for a receipt for the order. The girl says that her sister took in on a ride with her. Again, red flag.

She asks the girl how the meal was paid for. The guest says she doesn't know because her dad paid for it. She didn't have a receipt, she didn't know how the meal was paid for, and she expects us to replace three trays worth of food just because she said so???

A said no. The girl threw a FIT and A immediately went and called for a manager. Fortunately for A, and me (I was next to the register when the following happened), Cool Guy Manager (CGM) is the one who steps to the window to address the situation.

So, he walks up and the following happens:

Cool Manger: Yes, I'm the manager here. How may I help you?

ANAT (attempted NAT): Yes, I was here, and the cleaners threw away three trays worth of food, and the girl that

was here earlier was giving me a hard time about getting it replaced. I've been waiting here for hours, and in line for twenty minutes, and my brothers and sisters are starving and we just want the food replaced.

Cool Manager: Okay, do you have a receipt?

ANAT: No, my sister has it on the ride.

Cool Manager: Okay, do you know which register your ordered from?

ANAT: No, my dad did it.

Cool Manager: Okay, well, I need some information so we can replace your order properly, so, which ride is your sister on? Or, perhaps you can go getyour dad?

ANAT: Really? Can I speak to the REAL manager?

Cool Manager: I am the manager, and I'd be happy to help you.

ANAT: But it's JUST FOOD. My brothers and sisters are starving, I thought this was Disney where dreams come true and magic happens, and our food got thrown away and we need it replaced and we've already had a long wait and a hard time with the other girl, so will you just replace it?

[HERE COMES THE BEST PART]

Cool Manager: At this point, without a receipt, no, I can not.

HOLY SHIT A MANAGER ACTUALLY TOLD A GUEST AT DISNEY NO! FUCKING AMAZING. The poor ANAT stomped off with a huff, Cool Guy Manager shrugged, and the whole thing was over. I walked over to it after it was over and gave him a high five for handling the situation in a very calm and professional matter while still refusing to let a girl scam out of god knows how many dollars worth of food.

May you all be blessed with similar managers. Until next time, have a magical day!

--MouseMastered

 

Comments

[KittyKatzchen]

YES! AWESOME MANAGER! Hell, give him a high five for me!

[The Last Archimedean]

There is still hope for humanity!

This manager's brains and backbone should be duplicated and transferred into every retail manager at every store on the planet.

[NC Tony]

Gotta love the "But it's JUST FOOD." line. Yes, ANAT it is just food. Food you have to PAY FOR!

*sigh* Some people's children.

[Framer-Fatal]

"My siblings are starving! So starving they went back on the rides with the receipt that my dad gave to my sister for some reason even though he paid for the food and i can't get him because."

Yes, excellent try, NAT. Also I'm sure you were truly starving.

[LabRat]

Nice going! I am glad to know managers with backbones in huge corporations like the big mouse are not a myth! It's almost sad that such people are deemed a rarity since so often people have to bend to the will of crustys to satisfy the company, even if it means getting horribly ripped off.

It annoys me when people use the word starving for something as shallow as trying to scam free food from an amusement park. Speaking as someone who has actually starved due to poverty via having young, homeless, & jobless parents, if things were so bad she needed to scam for food, what the hell was she doing in the house of mouse?! Certainly the money used for admission for her, siblings, and Daddy dearest could easily have been spent on a month's worth of cheap food. 5 bucks it was just some pampered brat who blew all her money on useless goodies from the over priced shops and forgot to save some of it for food.

[jonesingforlove]

I agree completely but a small part of me does think hey it's Disney - they'd probably rather be scammed out of the 35 cents it cost then to make that food than piss off a customer. At the end of the day what do you, your manager or anyone working there care if the company puts in policies which let people scam.

But THEN I think screw em - people have this horrible sense of entitlement these days and just maybe a little bit of backbone and saying no to these horrible people will stop them from being whiny pissy bitches who ruin things for the rest of us.