Outlet Mall Shocker: Undercharged Custy Wants To Save His Soul

Dearest RHU,

It’s Satellite Slut again, however with a quick name change.  I actually got fired (as I explained I wouldn’t come back because it was a horrible environment) and they basically told me I was fired.  Okay.  So now you can call me Bashful Bird!  I still haven’t heard anything from any jobs, but whatever.  Things will work out if they are meant to work out.

This story is back a little while ago, when I worked at an outlet clothing store.  Now our store was well known for selling EVERYTHING for 50% less than what most chains would make you pay.  So we were pretty cheap. 

I was the front desk clerk (see: fancy words for cashier), and this gentlemen around 25 came in and plopped his bag on my counter.  He seemed a little guilty, so I smiled and asked how I could help him. 

Guilty Young Man (GYM):  “I bought these the other day.”  He pulls out a pair of flip flops.  “And.. well.  There was a pink tag on top that said 19.99.  But I knew that was a price increase, because I was there the day before and saw they were 15.99… I pulled off the tag… and the cashier gave me the price on the shoes… I’m so sorry.”

Me (almost laughing):  “Oh goodness, well, thanks for being honest!  What would you like me to do?”  (Keep in mind at this point, I wouldn't have asked him to pay the additional $5.  It's our rule that up to $20 we kinda just roll it off of our shoulders.)

GYM:  “Would… it be possible for me to return them and buy them for the correct price?  It will save my soul.”  

Me:  -giggling-  “Sure, sir.  I can do that.”

So sometimes, even when you’re in a seriously high shrink store, you can get a custy that not only makes your day, but actually comes forward when he’s wrong.  

-- Bashful Bird

 

Comments

[Joi Cardinal]

I feel really dumb. I don't understand why his wanting to return the flip-flops was funny.
What is meant by a "seriously high shrink store?"

Finally, is there any sort of dictionary or Wiki which explains these retail terms and perhaps lists some of the more common scams?

If there isn't such a thing already, someone might create it and include a link to RHU. I'd be glad to help.

[Crazy Cashier]

^ It's "funny" because he felt guilty about taking the tags off the flip flops so that he'd get them for the cheaper price, so the next day he came in so that he could pay full price since he felt bad about what he did.

[Wreckerator]

"Shrink" refers to loss. It can be from stolen items, damaged and unsellable items, or error in the computer system, such as inventory miscount. If a store has $10 worth of merchandise, and only makes $8 off of it, they have a $2 shrink.