I work for a vendor that works for one of the largest banks in the United States, one that has been in hot water recently for its handling of the HAMP program.
At our call center, we are not allowed to give our location due to security and an incident that happened with a customer and a rep a few years ago where the customer used the reps location to insult him and run him into the ground and the rep defended himself (rep was suspended for defending himself but anyway...back to the story)....
I had a woman, wonderful lady to talk to, who showed that even the nicest customers can be utterly hopeless when it comes to geography.
She asked my location and I told her what we are supposed to.
Me: (politely): "Mam, I'm on the east coast."
(I am resisting the urge to head-desk when I look at her address...it’s in California).
Me: "Mam, you’re in California, right?"
Me: "Well, that's the west coast of the United States. The east coast is on the opposite side of the country."
Customer: (totally innocent and not being mean at all): "Oh wow! You guys speak excellent English! I know that outsourcing doesn't always get good speakers but you're one of them! The east coast...I wonder which part of India that is in..."
Rather than explode laughing on the phone, I simply end the call as humanely as possible and close it down just enough in time to burst out laughing as all heads turn in my direction and they will never know why. :) While most of the time, I hate the place where I work (as does everyone else), there truly are times that are absolutely priceless and make it worthwhile.