Retail Balls At The Golden Aches: Custys Saying F Word Refused Service

Katiedid and her McHell peeps deserve a Retail Balls Award for refusing to wait on custys who swear. Well done!

As of now I work at the Golden Arches in a not-so-big city here in the great white north, so all stories from here on out will be from that lovely, grease-filled establishment.

Today’s tale of woe stars not yours truly, but another awesome coworker I’ll simply call Amazing M, because she deals with so much shit, and she is still simply amazing at it.

So on this day we’re both working the drive-thru. Amazing M is taking the orders in the back and I’m handing out the food in the front. I have a head set on in order to listen to the orders and get a jump start on things like drinks and condiments because, of course, we want to keep the wait time for customers down to a minimum lest we get chewed out by our managers.

So, Amazing M takes the order of a truck full of teenage boys, my least favorite thing to deal with, and everything seems normal. They’re acting a little douchey, but that’s pretty typical for around where I live.

So anyways Amazing M finishes their order, tells them their total and they start to drive up. The last thing I hear before the headset cuts out is a loud ‘FUCK!’.

Of course I’m thinking ‘oh great, they’re going to be assholes now’.

The next thing I know they’re just driving right out of the drive-thru and Amazing M is deleting their order.

Katiedid: What happened?

Amazing M: The person behind them told me they were swearing really loudly and excessively. So, when they got to my window I said I’d gotten a complaint about them and could they please remember that this is a family establishment and censor themselves.

Katiedid: And?

Amazing M: Well they started swearing at me, telling me I was a liar, a bitch, all that. I informed them if they kept swearing at me I would refuse to serve them further. They didn’t listen, so I closed the window on them.

Katiedid: Nice!

That done, we went back to our jobs thinking it was all over, right? WRONG! Not even ten minutes later we get a middle-aged man come through our drive-thru. Once again I’m listening in on the headset, because I’m a stalker like that, and I get to hear the full exchange. We’ll call this guy Overreactive Ass.

Amazing M: Welcome to McRauncy’s, how may I help you?

Overractive Ass: Yeah, I’ll get a cheeseburder happy meal, and I’ll get the cheeseburger dressed like a Mac.

Amazing M: I’m sorry sir, we’re not allowed to do that.

A little information, dressing a sandwich like a Mac is a big no-no in our franchise at least. The stores in my city are owned by one guy, and he does things a little differently, which sometimes pisses people off, but THERE IS NOTHING I CAN DO ABOUT IT SO DON’T YELL AT ME!! Oi… I can understand about this one though, because you’re essentially getting a smaller Mac for a fraction of the price, and don’t fly. So, back to the exchange, and here is where the overreaction occurs.

Overractive Ass: THE FUCK YOU CAN’T!

Amazing M: Sir, I’m going to have to ask you not to swear at me, this is not something I can-

Overractive Ass: FUCK YOU! FUCK-

Amazing M: Sir if you continue to swear I’m not going to serve you anymore.

Overractive Ass: FUCK YOU!

Amazing M: *somehow still calm* I’m sorry sir, but I can’t serve you anymore, have a nice day.

And she proceeds to completely ignore him. I think she deserved a retail balls award for this, but that’s just me. Anyways after being ignored for a couple minutes Overreaction Ass decides to try his luck driving up to my window.

Fortunately I had been listening and wasn’t quite at the window at the time. I saw him out of the corner of my eye and ducked behind the fry station so he couldn’t see me.

Katiedid: Shit, he’s at my window, I’m not dealing with him!

Fortunately my manager had words with the guy and he drove off with nothing. Here’s the kicker though, as he was driving away I took a peek in his back seat and saw his two or three year old son sitting back there. Way to be a great role model, asshole!

--Katiedid, out!

 

 

Comments

[The Last Archimedean]

Yikes.

Word to all customers: don't mess with the people who make your food. I'm always super nice, and it does sometimes seem like there's a few more fries than I would expect they could fit in that little bag...

And great job to both you and Amazing for dealing in a firm but classy way with customers who need to trade in their brain for one that works, Katie!

[Humor_Me]

Holy crap! I'm no good at descriptive swearing. I raised 3 kids and my filter automatically goes on around kids. In fact, you won't hear me swear unless it's around adults and I know them a little better. It always bothers me when adults are out at the pool (my apartment is right across from it) swearing like sailors with a bunch of little kids around. I really want to say something, but since they are not my kids, I have to leave it up to the parents. *sigh*

[Mollywobbles]

Our McScrewYous allows customers to "dress" burgers like a Mac. Two years ago, we started charging 40 cents for the Mac sauce, which got some people riled up for about a month, but then that died down. Now I've heard we're going to be stopping that process altogether. I can't wait for THAT day, I tell ya what. But yeah, kudos to you guys for not putting up with such abuse.

[Katie]

I never thought of asking for Mac sauce on a smaller burger...hmmm why don't they try marketing that as a "Mini Mac" and charge 40 or 50 cents more for it? I know several people who'd want them!

[Katiedid]

@Katie, we do have a mini mac, but he wanted the cheeseburger kids meal, so we couldn't suggest it, and he didn't give us a chance to do so anyways.

[NC Tony]

These are the kinds of people you just wanna tie down and tattoo the word "FUCK" across their foreheads. In bright neon colors. Since they love the word so much, why not save them the trouble of saying it?