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Win. That ass-hat manager got what he deserved for treating his employees like that.


my understanding of the ass-hat manager was he got sent to HQ for "retraining"

Still, no excuse for treating your employees like that. I hope he thanked God that the only that happened to him was getting pulled from the restaurant and sent back to HQ for "additional training"


In his defense, from watching the whole episode, the manager had only been there a few weeks himself, and was never trained. He was just thrown into it. Yes, he is obviously still a douchey style manager, but it's not all his fault.

Music Girl

Agree with Nic. I saw the whole episode, and yeah, the manager was acting like an asshole - but no one in that store had been trained properly.


This shouldn't be a reality show so much as a legal requirement for any CEO with more than 250 employees. Companies like Gore-Tex do well because they limit the size of a single working building to 150 people. With management knowing everyone, it works better and the corporate culture is able to value and empower employees. CEOs have no excuse for not knowing what's going on at the bottom. W. Edwards Deming's lean management method and Malcolm Gladwell's 'The Tipping Point' have extolled this philosophy in college textbooks for years -so why did it take freakin' reality TV to get the damn point across? Mad props to the show's creator, who deserves the visual-arts equivalent of the Pulitzer.

The Last Archimedean

Great job by thre CEO to actually rectify the problem immediately. I think more bosses should do this. Take a week and be a frontline worker, then when you really understand what happens to them, return to being CEO. Then they can actually tackle the problems going on, if any, because they'll know what they are.

NC Tony

I'd love for more CEO's to come down out of their Ivory Towers and see how things work in the real world. It's easy to institute policies while sitting in your corner office with a view of half the city, but down in the trenches it's not always easy to carry out those policies when you've got customers scamming and screaming.

As for the point of this post, I can't believe a manager actually threatened his staff with physical violence. I would have gone over his head the first time he mentioned hitting me and done everything I could to get him fired. I don't care how little training he received, there is no call to physically threaten the people that work for you.


Even if just some managers were required to do some of the stupid stuff they hand down, it'd make people's lives much easier.


That is one thing that I really like about this show is that the ceo's have to do the crap work that their employees have to do.
Its a whole new look on the company, and most times for the better.


Does anyone know where I can find this whole episode? I've heard of this show, but I've never actually watched a full episode. I'd like to see this one in particular if someone has an online link. (I haven't had cable in over 3 years.)

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