It’s me again, The Guy Who Didn’t Shut Off the Ride, but that’s a bit wordy so just call me Dweazzle.
I’m out of the service industry and working a job where I get to catch Nasty Ass Insurance Fraudsters, so buck up Retail Slaves! Escape is possible!
Anyway, I thought I’d share a gem from my days at Old Slavery. It was after the helliday rush had ended and I was working the opening shift on the register when a middle aged woman came in and told me she wanted to return a coat.
Ok, no problem. Then she handed me the coat.
I discovered that it was a different label. To be fair, the coat she was trying to return looked very similar to coats we sold, but it wasn’t one of ours.
The exchange went like this:
Me: I’m sorry, I can’t return this because it wasn’t purchased here.
Stupid Stubborn Woman (SSW): No, I bought it here. I need my money back
Me: See this label? (Shows label) it says (Brand X). It’s a (Brand X) coat. We only sell Old Slavery stuff here.
SSW: I’m SURE I bought it here, and you need to give me my money back NOW.
Me: I’m sorry, there’s nothing I can do.
Me: All right, but she’s just going to tell you the same thing.
My occasionally cool manager comes over and I explain the situation. The manager takes the coat, confirms the label isn’t ours, and tells the SSW exactly what I had, and attempts to hand the coat back to the woman.
SSW: NO! I’m not taking that! GIVE ME MY MONEY BACK! I BOUGHT THAT HERE!
She refused to take the coat and argued with the manager for a solid hour in what was basically a kindergarten “Yes I did, no you didn’t” argument before finally yelling, “FINE! I’m never shopping here AGAIN!”, snatching the coat, and stomping out the door.
Manager: She didn't shop here in the first place.
Me: And apparently that's our fault.
What is it about customers that they refuse to accept bulletproof evidence that they’ve made a mistake?
May your escapes from Retail Slavery happen soon,