It’s been a while. I usually don’t post unless I really want to share something “are you serious”/WTF worthy.
Once again, I work for The Colonel in a restaurant that sells finger-lickin’ good chicken.
Recently, our restaurant has been cracking down on lazy co-workers and I’m pretty sure a few of them are going to be let go soon if they don’t clean up their act.
I was actually quite relieved when they let one co-worker go. She shall go by “lazychick”. So Lazy was always short-tempered and rude with the customers and had quite a few complaints about her attitude. Plus she would always call-off at least once or twice every other week and I would almost always be called in to cover her. No worries, more money right? What irked me was that she was always getting more hours than I was and did jack-shit during her shift. Seriously, she would either hang out in the office, talk on the phone, and she would always talk very loudly about her private life with a few co-workers.
To be honest, I laughed when she got the axe. Maybe now the hardworking employees could actually get some hours in.
And now for the “are you serious”/WTF worthy moment.
Here’s a little backstory about my customer service skills: I’ve been told by numerous managers and coworkers that I have excellent customer service skills. I’ve never had a complaint and I actually have customers who come back because they love my personality, not to mention my great smile. *cue cheesiness*
So I’m helping some customers in the lobby when two customers come up to me and ask for a 6pc family meal. I shall call them Grouchylady 1 and GrouchyLady 2.
Grouchy 1 claims that the last time she came, her coleslaw turned a bit sour in a matter of hours because it had a lot of the juice packed in with it.
I apologize to her and tell her that I’ll make sure that the one I hand out won’t be swimming in it. I repeat her order back to her just to make sure I didn’t miss anything because this is a mistake that most of my co-workers make.
She confirms that she only wants a 6 pc family meal and I complete her transaction. After I hand out some orders that were in front of her, she asks me if she can finally get the large drink that she ordered.
“Um, I’m sorry, what drink?”
She looks at me like I’m insane. “The large drink that I ordered.”
I don’t remember her ever saying she wanted drinks. I repeated the order back to her and she confirmed that I wasn’t missing anything. “Ma’am, I’m so sorry. I didn’t charge you for a large drink.”
“I’m sorry I didn’t hear you say that. I repeated the order back to you and you said just the 6 pc meal.”
Cue eye rolling and sighing. “Well can I get one?”
“Sure! Let me just ring you up for one. It will be $2.04 ma’am.” This is where her friend Grouchy Lady 2 hands me her credit card to pay with and Grouchy 1 just HAS to open her mouth and tell me her opinion.
“Why are you using your card for $2?!?!?!”
Grouchy 2 says that she doesn’t have cash on her and Grouchy 1 starts ranting about how she doesn’t understand how I didn’t charge her for a drink when she clearly asked for one.
Once again, I apologize and tell her that I repeated her order and she told me that nothing was missing. Then she goes on about how she’s so surprised about how horrible my customer service is and how I didn’t immediately offer a replacement side order because clearly, she’s been here a lot and I have to recognize her face and yadda yadda I’m entitled.
I go through TONS of customers each day and only a few regulars stand out. And the managers have this policy where if you don’t call the store about a mispacked order and come back with a receipt, they won’t give you diddly squat, which I mention to her (in a nicer manner, all with a huge smile on my face.)
I’m guessing that telling her that I repeated the order was a bad thing to do, but I wasn’t intentionally being rude. I was just telling it like it is.
Then she starts bitching to my supervisor, who is clearly on break in the lobby. I hear her talk about me while I’m packing her order and she repeats my name a few times like she’s trying to remember it. I honestly think that she’ll try and complain about my “rude service”. Yeah, it’s only considered rude because I didn’t bend over backwards for her and give out free shit. I’ve never seen someone embarrass themself over food before. It’s just astonishing.
So after ranting about coleslaw, she changes her mind and asks to change her one side order to mashed potatoes because she’s not sure what kind of “strange things we’ve been doing to the coleslaw.”
I immediately tell her that coleslaw stays in the mini fridge and that we never do strange things to our coleslaw at any time, so it’s perfectly fine.
The things I put up with for minimum wage….