Kentucky Fried Hell: Crazy Lady Ordering

Hello  RHUers! Midnightdoctor here.

It’s been a while. I usually don’t post unless I really want to share something “are you serious”/WTF worthy.

Once again, I work for The Colonel in a restaurant that sells finger-lickin’ good chicken.

Recently, our restaurant has been cracking down on lazy co-workers and I’m pretty sure a few of them are going to be let go soon if they don’t clean up their act.

I was actually quite relieved when they let one co-worker go. She shall go by “lazychick”. So Lazy was always short-tempered and rude with the customers and had quite a few complaints about her attitude. Plus she would always call-off at least once or twice every other week and I would almost always be called in to cover her. No worries, more money right? What irked me was that she was always getting more hours than I was and did jack-shit during her shift. Seriously, she would either hang out in the office, talk on the phone, and she would always talk very loudly about her private life with a few co-workers.

To be honest, I laughed when she got the axe. Maybe now the hardworking employees could actually get some hours in.

And now for the “are you serious”/WTF worthy moment.

Here’s a little backstory about my customer service skills: I’ve been told by numerous managers and coworkers that I have excellent customer service skills. I’ve never had a complaint and I actually have customers who come back because they love my personality, not to mention my great smile. *cue cheesiness*

So I’m helping some customers in the lobby when two customers come up to me and ask for a 6pc family meal. I shall call them Grouchylady 1 and GrouchyLady 2.

Grouchy 1 claims that the last time she came, her coleslaw turned a bit sour in a matter of hours because it had a lot of the juice packed in with it.

I apologize to her and tell her that I’ll make sure that the one I hand out won’t be swimming in it. I repeat her order back to her just to make sure I didn’t miss anything because this is a mistake that most of my co-workers make.

She confirms that she only wants a 6 pc family meal and I complete her transaction. After I hand out some orders that were in front of her, she asks me if she can finally get the large drink that she ordered.

“Um, I’m sorry, what drink?”

She looks at me like I’m insane. “The large drink that I ordered.”

I don’t remember her ever saying she wanted drinks. I repeated the order back to her and she confirmed that I wasn’t missing anything. “Ma’am, I’m so sorry. I didn’t charge you for a large drink.”

“Well I said I wanted one.”

“I’m sorry I didn’t hear you say that. I repeated the order back to you and you said just the 6 pc meal.”

Cue eye rolling and sighing. “Well can I get one?”

“Sure! Let me just ring you up for one. It will be $2.04 ma’am.” This is where her friend Grouchy Lady 2 hands me her credit card to pay with and Grouchy 1 just HAS to open her mouth and tell me her opinion.

“Why are you using your card for $2?!?!?!”

Grouchy 2 says that she doesn’t have cash on her and Grouchy 1 starts ranting about how she doesn’t understand how I didn’t charge her for a drink when she clearly asked for one.

Once again, I apologize and tell her that I repeated her order and she told me that nothing was missing. Then she goes on about how she’s so surprised about how horrible my customer service is and how I didn’t immediately offer a replacement side order because clearly, she’s been here a lot and I have to recognize her face and yadda yadda I’m entitled.

Seriously lady?

I go through TONS of customers each day and only a few regulars stand out. And the managers have this policy where if you don’t call the store about a mispacked order and come back with a receipt, they won’t give you diddly squat, which I mention to her (in a nicer manner, all with a huge smile on my face.)

I’m guessing that telling her that I repeated the order was a bad thing to do, but I wasn’t intentionally being rude. I was just telling it like it is.

Then she starts bitching to my supervisor, who is clearly on break in the lobby. I hear her talk about me while I’m packing her order and she repeats my name a few times like she’s trying to remember it. I honestly think that she’ll try and complain about my “rude service”. Yeah, it’s only considered rude because I didn’t bend over backwards for her and give out free shit. I’ve never seen someone embarrass themself over food before. It’s just astonishing.

So after ranting about coleslaw, she changes her mind and asks to change her one side order to mashed potatoes because she’s not sure what kind of “strange things we’ve been doing to the coleslaw.”

I immediately tell her that coleslaw stays in the mini fridge and that we never do strange things to our coleslaw at any time, so it’s perfectly fine.

The things I put up with for minimum wage….

--Middnightdoctor

 

Comments

[The Last Archimedean]

Those two ladies need their brains replaced with ones that work. The world does not revolve around them, but if they haven't learned that by now there's no hope for them.

As for the lazy ex-coworker, good riddance.

[DrugStore Diva]

"Sorry Ma'am, but we serve chicken here, not bitch."

[NC Tony]

I love the ones who insist that because they shop (or in this case, eat) there all the time you should know who they are. Like you said we see hundreds, maybe even thousands of people every day. We only remember the really nice ones, or the really shitty ones. The rest all just kind of blur together.

[candieaddict]

Dang. I've been to KFC a lot, and never got a coleslaw swimming in "juice" wow.

The one lady was bad, the other didn't sound like she was giving problems.

[Raven]

Er, maybe it's just here, but usually ordering a "meal" includes a drink.

[Midnight doctor]

Yeah our family meals don't come with drinks. Are there other locations that do?

[Larry Berry]

Ugh! I always hated the people that would confirm their orders were correct and after giving them their total they would drive up to the window and say "that's not right". I figured that would change with the screens that actually showed them their order, but even after reading it, and saying the screen was right, they would still say it was wrong, once they got to the window, or once they got their food.

Then I remember one family that were all on one order, but each ordered for themselves. I read the order back to them and they confirmed it was correct. Then when they got their order "we need another drink". Okay I read back 4 drinks. I charged for 4 drinks and you confirmed. 4 of them had ordered meals. The son had just ordered a sandwich and a side. "Of course we wanted 5 drinks. There are 5 of us" with the tone of how stupid I was. Well I rang in what they ordered. I didn't assume they wanted something and charge them for it, just because it made sense they wanted it even though they didn't say so.

My favorite response to "I come here all the time" came from a friend of mine. "Oh, so you're the one"! Yeah, everybody eats here "all the time" that's why we're so busy.

[bearfoot]

Over 2 bucks too.

Jeesh.

[Humor_Me]

Honestly, I AM at the bullseye all the time, and I come with a Service Dog attached, and I STILL don't expect the employees to recognize me. Some things just don't register with people. If I ever saw one of my doctors out of the office (like in a store), I doubt I'd recognize them out of their white coat, even though I've seen some of them 50 times since I moved here 2 years ago. It's all about zoning out in your brain.

[Yelisbeth]

ShopTOLive, Doreen and Anonymous, Thanks for your comments and pepverctise. Anonymous, it's the fact that she's 20-something and knows that word at all that is disconcerting. Have you considered sharing your identity as a 2010 resolution? Your comments will have more credibility.;)Cheers,Eden