It’s me again, The Guy Who Didn’t Shut Off the Ride, but that’s a bit wordy so just call me Dweazzle.
I’m out of the service industry and working a job where I get to catch Nasty Ass Insurance Fraudsters, so buck up Retail Slaves! Escape is possible!
Anyway, I thought I’d share a gem from my days at Old Slavery. It was after the helliday rush had ended and I was working the opening shift on the register when a middle aged woman came in and told me she wanted to return a coat. Ok, no problem. Then she handed me the coat. I discovered that it was a different label. To be fair, the coat she was trying to return looked very similar to coats we sold, but it wasn’t one of ours. The exchange went like this:
Me: I’m sorry, I can’t return this because it wasn’t purchased here.
Stupid Stubborn Woman (SSW): No, I bought it here. I need my money back
Me: See this label? (Shows label) it says (Brand X). It’s a (Brand X) coat. We only sell Old Slavery stuff here.
Stupid Stubborn Woman: I’m SURE I bought it here, and you need to give me my money back NOW.
Me: I’m sorry, there’s nothing I can do.
Stupid Stubborn Woman: I want to talk to your manager!
Me: All right, but she’s just going to tell you the same thing.
My occasionally cool manager comes over and I explain the situation. The manager takes the coat, confirms the label isn’t ours, and tells the SSW exactly what I had, and attempts to hand the coat back to the woman.
Stupid Stubborn Woman: NO! I’m not taking that! GIVE ME MY MONEY BACK! I BOUGHT THAT HERE!
She refused to take the coat and argued with the manager for a solid hour in what was basically a kindergarten “Yes I did, no you didn’t” argument before finally yelling, “FINE! I’m never shopping here AGAIN!”, snatching the coat, and stomping out the door.
Manager: She didn't shop here in the first place.
Me: And apparently that's our fault.
What is it about customers that they refuse to accept bulletproof evidence that they’ve made a mistake?
May your escapes from Retail Slavery happen soon,
--Dweazzle
Because that would mean they're wrong. Are you sure it wasn't my coworker? My awesome coworker told my crappy coworker a casino was closing. Even after showing her the video of the demolition, crappy coworker kept saying they were remodeling. This was three years ago... The casino still hasn't been rebuilt...
Posted by: Lamer | Saturday, May 19, 2012 at 07:36 AM
*sniff sniff* Eww, month old repost. http://www.retailhellunderground.com/my_weblog/2012/04/its-me-again-the-guy-who-didnt-shut-off-the-ride-but-thats-a-bit-wordy-so-just-call-me-dweazzle-im-out-of-the.html
Posted by: Brayn | Saturday, May 19, 2012 at 08:59 AM
It's amazaing wht people will do to avoid having to admit they screwed up.
I don't have that problem. I make enough mistakes per day that if I tried to avoid admitting I make mistakes my brain would explode in a week.
Posted by: The Last Archimedean | Saturday, May 19, 2012 at 11:56 AM
Weird...that's not the first repost I've seen lately...maybe there aren't many submissions coming in?
Posted by: ScanGunMonkey | Sunday, May 20, 2012 at 03:40 PM