Hi Ya'll- Womens Retail Slave here with some left over headache on one of my baby vacation days this month.
Our company is trying to be more customer friendly while in the past it was rules are rules. Which was funny because if they called out HQ they would just do it for them or send the crusty back into our store with a phone call.
So the company is letting us make more decisions in the process vs sending them to our 800# customer complaint line. While yes, that is great, its getting to a point where I feel like I should just drop my pants and bend over the desk.
Some of their requests are getting past the point of normal, here are a few of the jems:
"I have a coupon at home, can you take it?"
*um a coupon for what?*
"I have a coupon on my phone, but my phone died. Can I use your phone to look it up?"
*Do I look like Alexander Graham Bell? No.*
"I'm a member so I get a discount."
*I asked her what she was a member of, since we don't have any membership programs or discount cards.*
"Look me up on the internet at blah blah blah.com."
*Hi, we dont have internet.*
"I talked to someone and they said I was such a good shopper to give me a discount."
*1stly who did you magically talk to? and exactly what discount are you talking about?*
*I let you live, how does that sound!*
"I shop here all the time, I'm a regular!"
*Really I have worked here for xxx years never seen you, you're not in our system, you don't know our return policy, and have never heard/had our credit card. Um ok."
"HQ said it was ok!"
*Really someone on the opposite side of the US who closed 3 hours ago due to time zones said it was ok to do what?*
"I know your manager!"
*Really I don't know you...*
"I know your supervisor!"
*Really then give them a call, and let them tell you "no" again!*
"Is this the best price you can give me?"
*Well 1stly I am not in charge of prices, 2ndly we are not a swap meet. The price is clearly on the tag and on the sign above it.*
"Why did it ring up so much isn't it on sale?"
*Yes its on sale its not free!*
* * * *
1) When you shop with us we look you up by your phone number to get into our system for returns, and to get emails if we have your address. Do not talk to me like I am a moron because you have either
A) a highly stupid name
B) a highly complicated name
C) a foreign name
D) a basic or common name that INSIST is pronounced special. "Is it Susan?" Crusty: " NO NO NO ITS Su- SHAZNE" Really really, it looks like Susan. OR "Is it De-men-tree-sha-ni-que-a-rhea?" Crusty "EVERYTIME I COME HERE NO ONE CAN PRONOUNCE MY NAME RIGHT I AM NEVER SHOPPING HERE AGAIN"
Really, please do..
2) If you ONLY have $40 dollars to shop, why why why do you try on 34895 things, and bring up 2343 things to the register.
Part two of this is why do you let me unhang, desensor, scan, fold, and bag all your product before you tell me -*Oh thats too much I only have $40" You can see each item ring, and see the running total. When it got up to $100 why didn't you stop, when it got to $200 why didn't you stop. No you had to let me scan it all in, for you, there is a special place in hell awaiting.
Thats all for now, I am going to blissfully vacate my brain of any thought of work for an ENTIRE WEEK!! WHOO HOO!
--Women's Retail Slave