Alright, so I promised it and here it is.
The RHU Store Employee Handbook.
Hours of operation:
8am-10pm. At exactly 8am the doors open, at ten minutes to ten a manager and security guard will man the doors letting people out, but not letting anyone in, no matter how much they bitch.
At five minutes till ten, all customers will be herded towards the front. At 10pm, unless you are in the middle of a transaction the registers will shut down. No later than five minutes after ten the store should be clear of customers (we'll make a final sweep of the store just to make sure) and the doors will be locked, so we can clean
up and go home.
There will be a minimum of four openers/closers and a maximum of six. Security will walk employees to their cars at the end of their shifts. Employees will have their own reserved parking spaces around the corner from the front door, accessible only by a magnetic strip in your name tag (if you've forgotten your name tag then punch in your birth date).
Holidays (all paid):
New Years Eve/Day (January)
Martin Luther King Jr. Day (January)
President's Day (February)
Easter Sunday (April)
Memorial Day (May)
Independence Day (July)
Labor Day (September)
Columbus Day (October)
Close at 6pm on Halloween
Veteran's Day (November)
Thanksgiving Eve/Day/Black Friday (yes, we're closed on Black Friday!) (November)
Christmas Eve/Christmas Day/Day after Christmas (December)
Allowances will be made for religious observances.
At the start of each shift each employee will have to sign out a taser and pepper spray. POS will have a taser, a canister of pepper spray, a clue by four and a copy of "Burger Bitch's Big Book of Insults" all within easy reach under the register. All weapons are only to be used in self defense.
If a customer is verbally abusive to you, you have full reign to be verbally abusive right back. A verbally abusive customer will be given one warning to stop, if they continue to be verbally abusive, tell them to get the fuck out.
If they refuse to leave, page security. They will kick them out. Any customer that says they'll "never shop here again" will have their picture taken and posted by the front door on the "KEEP OUT" board.
Speaking of our registers, there are ten of them, four self scans and six manned, all of which will be manned at all times (except when you go on break). All four self scans and one of the manned registers will be 15 items or less and will cut off and total up automatically after 15 items are scanned.
There is no store credit card to push onto customers. There is a reward program for our nice customers. They get a free card that gets scanned every time they shop. For every $100 they spend, they automatically get 20% off their next purchase. For nasty customers their reward is not getting tazed, sprayed or clued!
Greet customers on the floor with a simple "Hi, how are you?" if you're feeling up to it.
Do not put yourself at risk when it comes to NAT's. That's what our security force is for. Made up of former police officers, military personnel and pro athletes. There will be two in the LP office, in constant radio contact with three on the floor. The two in the office are watching the security cams and keeping an eye on suspected NAT's. Calling them out to the guys on the floor who can intercept NAT's at the front door (or the registers). In a worst case scenario they can chase them down in the parking lot.
If you are off the clock (on break or leaving/coming in) you can help customers as long as they're just asking where something is. If they need help (and ask nicely) page someone to help them. If they're nasty and entitled,
All managers will back up the employees first.
We are not babysitters. Children left unattended will be taken to customer service and the parents paged. If the parents refuse to pick up their child after 5 minutes, page them a second time. If another five minutes go by, call the police.
Two employees will be keeping an eye on the four mobility carts at the front of the store. A simple "Why do you need the cart?" will be asked. Anyone who hesitates before answering is most likely thinking of an excuse that's not "I'm a lazy fuck". Someone knowledgeable in service animals will also be at the front doors to only let in service animals. If it's not a service animal, it's not allowed in the store.
Any customer who plays the race card gets hit with the clue by four.
Employee discount of 20% on all purchases (just scan the magnetic strip in your name tag). However, all shopping must be done off the clock.
Jeans and a t-shirt (skirts for the ladies if you want). Just for the sake of decency a clean shirt with no offensive words or pictures (we'll get enough of those from the customers), and clean jeans.
Name tags with the store name on them, but not yours. The default will be just your initials (IE: SW, FH, TS), or a nickname (IE: Burger Bitch, WMDKitty), or if you don't want to use your RHU nickname go for something out of pop culture (IE: Vince Clortho, Throatwobbler Mangrove... props if you get the first reference, super extra props if you get that second reference!)
$10.25 an hour. With annual raises based on performance.
45 minute lunch break.
One week vacation after one year. Two weeks every year after. Paid. All requests must be made at least a month in advance so we can cover your shifts.
Since you can never predict when you or your kids will get sick we will make allowances for unexpected illness. If there is a death in the family, we will allow you as much time as you need.
The schedule will be posted two weeks in advance so there is no excuse for no call/no show.
For those of you used to retail life, you should have no problem adhering to these rules and not taking advantage of the freedoms we're allowing you. For those of you new to the retail life, we know not all stores are like this but we want RHU to be a pleasant place to work with no fear of retaliation or discrimination (or any other bullshit) from customers.
Now before everyone tells me what I forgot, remember these are the rules for the employees. The rules for the
customers (coming next) will be even longer.