Gotta stay anonymous on this one, or the gub-mint will get me...
Now, I agree that working in sales, tech support, billing, etc is extremely frustrating, but you do not know true pain until you have worked in a call center for government benefits. Sweet Merciless God.
The company I worked for was contracted by the state's Health and Human Services Commission to take calls from people calling about Medicaid, food stamps, and Temporary Assistance to Need Families, which is a cash benefit (That's right. They just give people cash). Anyhoo, take a gander at this fine example of a human being.
Client: I just got a letter saying that my food stamps are going down! How the hell am I going to feed my kids with $290 a month?! Why did my food stamps go down?!
[After looking through their case]
Me: OK it looks like when you were approved for $370 per month the income we were counting was your Unemployment Benefits and child support that you receive for Child 1 and 2...
Client: Yea and that's still the only money I get!
Me: Last month we received an alert from the Office of the Attorney General stating that you started getting child support for Child 3. The increase in income is why your benefit amount went down.
Client: [Doesn't even care that I just caught her lie] So the more money I get the less food stamps I get?! That's BULLSHIT!
Me: Yes ma'am, your income does determine your benefit amount.
Client: But I have bills! I have to pay for rent, light, internet, cable, BLAH BLAH BLAH! I can't afford all of that AND food!
Me: Your rent and electricity are taken into consideration when determining your benefit amount, but case workers do not consider cable, internet, and cell phones to be shelter expenses, so those aren't counted.
Client: So you're saying my kids just have to starve then?!
Me: No ma'am, I'm not saying that. If you need more food assistance I can refer you to food banks in your area.
Client: I'm not going to a food bank, they only have cheap food there!! (click)
Needless to say my routine went like this: Log in at 8am. Repeat that call about 40 times. Log out at 5pm. Get drunk on the weekends. Yell at the sky.