It's been a while since I have submitted anything--my personal life has been a bit on the crazy side. But I have had many crazy crusty encounters and the Code Adam story brought back to mind something that happened a few weeks ago.
We serve a rather large elderly population and we have quite a few electric riding carts that we provide for our patrons who need them. Of course we all know that unsupervised children love these carts and we have a sign stating that children can not use the carts without adult supervision (we had to add the last part because we have had a few times were older children 14+ have had some injuries were they have needed to use the riding carts because of temporary mobility issues.
But of course we often have kids as young as 9 or 10 think they are freaking go-carts to be raced in the aisles.
So one of the duties the front door person has to do is to keep an eye on the carts, make sure they are plugged in and keep the kids from playing on them. So a few weeks ago I'm at the front door, checking receipts and keeping an eye on things when this little girl, she looked maybe 10-12 years old, comes in without a parent and heads straight to electric carts.
She unplugs one jumps on it and starts it up. Thankfully it wasn't busy so I stop her and inform her that we can not allow children to ride the carts without an adult.
She tells me that her grandmother sent her in to get her an electric cart and bring it out to her car. Now I'm also in a bit of a sticky situation since we're also not suppose to allow a young child to leave the store without an adult either. So I can not tell the young girl to go back out to her grandmother's car alone. If something happens to that girl we're essentially responsible because we would have sent her out alone. And I can not walk her out there because I can not leave the front door unattended.
So I radio for a manager, and when the manager gets up there I explain the situation.
So we ask the little girl what car was her grandmother's and while the manager watches the front door (and the little girl) I take the cart out to the grandmother.
I get there and was ready to explain to the grandmother that for safety reasons we can not allow children to use the carts unsupervised, never mind having a little girl drive one through a busy parking lot but OH MY GOSH, you'd think I had kidnapped her grandchild rather than try to keep her safe.
I got chewed out from one end to another. How dare we tell her what she can and not do with her grandchild, they do this all the time...I try to tell her that if she wants to call us when she is pulling into the parking lot that one of us will be more than happy to bring a cart out to her--but no nothing I could say was going to have the least bit of impression on her.
And of course when the woman was done shopping she took the cart out and never brought it back. Left it in the freaking middle of the parking lot lane where it was a hazard to other cars. I know that bitch did that on purpose.
We haven't seen her in the store since then, and I'm really hoping we never see her again. I just feel sorry for the little girl and hopes she doesn't live full time with her grandmother.
If that grandmother thinks it is ok for a child operate a cart in a busy parking lot, then I hate to see what else she lets her do.