Brian The Werewolf: Escapes Call Center Hell and Dives Right Back In

Greetings from your silent for too long Wolfy friend!

After putting up with so much of the drugs and drug controlled bull shit at Advanced Call Center Technologies (yup, this is who they were...not going to hide it anymore because the company needs to be shut down! They've been sued so many times for illegal collection practices its ridiculous).

I no longer have to worry about repercussions from revealing them because I quit!

I turned in my two weeks notice after I got screamed at and called a "loose cannon" by the director for helping customers, doing my job and pleasing the client, which was Bank of America by going above and beyond the call. I even got awards from them but apparently that was dangerous and thinking like a human being wasn't what ACT wanted so the director, the ass-hat known as Mike Crowe (aka Baldy) chewed me out with the Operations Manager, and my supervisor who I thought was a friend, stood by and said nothing.

That was the last straw; I turned in my notice and set into motion plans to move in with my boyfriend Sammy in Virginia. I fully intended to leave not just CallCenterHell behind but the entire damn anti-gay state (not that Virginia is  more gay friendly but at least they don't have laws about not saying gay, not holding hands and banning trans gender people from bathrooms).

I actually worked well beyond my two-weeks notice because they had no help and I wanted to show my supervisor that I was at least a good employee to the last. On April 6th, 2012, I finally left for good and moved out of the state and moved in with my partner. I began job hunting and every time I would ask for a reference, I would get from ACT that I was the one who abandoned my job. I called Bullshit so fast it would have made Mitt Romney look innocent.

Well, the good news is that after winning a legal fight with HUD to be able to live with my partner in a one bed room apartment (another story), I finally found a new job at....you guessed it, another call center. This one however, appears to be much better; they required three sets of tests before you got on, a drug screen and a computer test...all of which I passed. The environment seems so much better and the people are so nice. I can't wait to start on July 30th.

Fuck you, ACT. Fuck you with a rusty razor barbed maced tomato stake.

Score me. :)

PS

On an unrelated but somewhat sadder note, due to not having the funds in time, I was not able to attend the annual bear run (a gay bear pride event/party/awesome weekend) Mountain Bear Madness and I wish I could but you wait till next year! Wheee!

WOOF.

---BrianTheWerewolf

Comments

[Pixie]

Congrats, Brian :3 Sounds like that old place and its management should get taken down, good thing you made your escape when you did! It's really the people who make or break a workplace, so I hope you've got some awesome coworkers and staff at the new center. Good luck in Virginia as well, never lived there myself but as a fellow not-straight American I sympathize with the crazy / stupid state variance in queer friendly legislation *tiny pixie hugs*

[Arch Guy]

Congrats on leaving uber-hell Brian! I hope your former company rots and burns, either order is fine with me :) On an pseudo related note, what part of Virginia did you move to? I live close to Virginia Beach, which is a blast when A: it isn't so hot outside, and B: it's not packed.

[Ted the 'Flayer]

Lol, you're moving to Virginia, and I'm leaving Virginia at the end of next month, lol.

[TechTiger]

Reminds me of when I worked for AOhelL as 'tech support', and was flat out told at one point when my call time and resolve rate were way high... "You're not there to fix their problems. You're there to make them feel good and then try and sell them something." They didn't WANT us to fix problems, because then they'd call in and we'd have another chance to sell them something.

I never bothered with the after call pitch. Nobody ever took it and we never got paid for it like we were supposed to anyway. You hire a support tech, I'm going to do tech support. You wanted me to sell shit, don't put 'tech support' on the job title.

[The Last Archimedean]

Techtiger, that's when you reported them to the BBB as a fraud I assume? That's just insane.

Brian, congratz on the job! I have family in VA, it's very beautiful. Go for a lot of walks in the parks and enjoy nature's creations, it's very soul-refreshing.

[Skittles]

Good lord and I thought prop 8 in California was ridiculous(prop 8 bans gay marriage in the state of California) which state has laws about of all things hand holding?!?! I think the people of the US really need to push to get a constitutional amendment regarding equal rights for gay people. No holding hands or saying the word gay? That is treating a whole lot of people like animals or pariahs.

Good luck in the new job, and state!

[BrianTheWerewolf]

ArchGuy: I moved to Marion, VA. The Birthplace of Mountain Dew! :)

[Arch Guy]

That is seriously out in the boonies of VA. Ooooooo Mt. Dew :)

[Humor_Me]

Virginia is SOOOO beautiful! I went to high school down there. I still miss it and was tickled when an old flame sent me pictures of the area on FB. Living there is what made me fall in love with the mountains. When I moved to IN to be married for almost 25 years, all I could think of was how much I missed being in the mountains (and the taste of the sweet mountain spring water. IN water tastes like sulfur!). As soon as I got divorced I found a farm in TN (couldn't find one in my price range in VA), but lost it when I became disabled. I lived in CT for 4 years, but the weather was too harsh for me. Here in the Phoenix metro area, I can look down any major street and see a mountain without having to actually walk uphill. The water still tastes like shit, and our governor still bans gay marriage, but I'm going to vote her ass out. I'm glad you found someone you love, a job you love and a place you love. Enjoy Virginia, and if you ever get to the Cumberland Gap National Memorial Park in Middlesboro, KY (right over the border), take a walk on the fitness trail. I helped build that in 1979. : - )

[Cheap Celine]

Hello webshpfrmy,
i discover to not even attempt to take care of out incredibly final brand trade name alongside stuff promytimfqy
good shpfrmy!!