I'm an RHU lurker and have yet to post any comments, so I guess in light of the subject of this post I shall dub myself Q Slave.
I've read many a frusterated post about the horrors of self checkout, or USCAN if you prefer, which was the most recent front end technology upgrade in my particular circle of hell until about 3 years ago.
So the question I pose to you is this:
Have any other slaves had the distinct pleasure (torture!) of being introduced to QueVision? For the confused QueVision is, what I assume was, an insanely expensive piece of technology with the sole purpose of telling us how many registers we have open, how many registers we are supposed to have open, and predicts how many registers we will need to have open in thirty minutes based on the number of people both entering and exiting the store and the average speed of checkout.
This brilliant invention was installed with the intention of helping us maintain the company's queuing standard of one person being waited on with one person waiting behind them.
We now advertise our shorter waiting times and as such I have dealt with many a customer demanding the opening of another register and my having to explain that we literally have not anothe person in the store capable of performing such a task (and promptly being yelled at because they don't care if no one else can run a register they want one open RIGHT NOW and expect me to clone a cashier for them or some such nonsense).
Anyway, I ask again, has anyone else had to deal with this nonsense yet?