Discount Rat Tantrum At Pet Store

Call me Polo-Necked Strip Mall Monkey.

I work at a pet store. Sundays are scary at our pet store when the after-church crowd shows up.

A custy in a church suit laid a bag of dog food and 8 cans of dog food on the counter.

He gave me a coupon for $5 off a bag of food, and .50 cents off a can of dog food. I rang him up, and he flipped out.

"You overcharged me!"

So I called for the supervisor on duty. She read the coupon, and told him it was good for fifty cents off one can of dog food.

Custy replied, "So, you are telling me that if I buy a can of dog food, go to my car and come back and buy another can of dog food, go to my car and come back and buy another can of dog food, that this is what I have to do to get the fifty cents off a can of dog food like the coupon says?"

She replied, well, actually, once you use a coupon, we keep it, and you can't use it again.

"What the hell is this bullshit? You're trying to get over on me! I'd go out of business if I pulled this shit on a customer. I am going to report you. And he left with his purchase. He had railed so long that by the time he was done, there was a long line at the register. They were stunned.

"O my God - that was awful, " they said.

Yeah, it was.

--Polo-Necked Strip Mall Monkey

Comments

[The Last Archimedean]

Um... what?

How can the customer possibly not know that you can only use a coupon once? HE'S actually the one trying to "get over" by being a cheap bastard. I suspect he was upset because you called him on it and wouldn't let him get away with his scam.

[melmcl]

I agree - what? How could you not know how coupons work?
I bet the little printing on the bottom of the coupon said "off 1 can."
But, if that was allowed, I'd laminate the free cup of coffee coupon I get once a month in my newspaper. That would be great!

[L]

Wow, lying customer ever!

[L]

Whoops, that was supposed to be 'worst lying customer ever!' What did he think he was trying to pull?

[LadyRed]

What a cheap scam artist, sounds like he didn’t like being called out on his scam much and hopefully if he does report ( I doubt it , that seems to be people’s favorite threat) he’ll be laughed at and not taken seriously.

[NC Tony]

Coupon scam fail!

[Skittles]

What or who is going to report to? Obviously he was an idiot but I'd love to know where he thought he was going to report to.

[TechTiger]

I doubt he actually had anyone in mind to 'report' to. He was hoping the threat of a reporting would scare them into allowing the abuse of a coupon...

Same thing happens to me sometimes here at work. (give information provided by the company, which isn't what monkeyboy wants to hear) "I'll report you to your director!" "Ok. Want his number?" (STFU and go away meekly)

[The Last Archimedean]

Back when I worked at a restaurant and had to deal with scammers who made empty threats after being called on it, my standard response was, "Go ahead. My manager is right over there [gesturing to manager.]" Funny, no one ever actually walked over to the manager to "report" me...

[Starfish]

Lol, someone has been watching too much extreme couponing.

I think the funny thing here is that he tried that with the cans, but not the bagged food. Did he figure that worked with 50 c coupons but not $5 ones? I mean, if you are going to be crazy, try and get something out of it.

[Bluepromocode coupon]

It's very strange that the customer did not understand the concept of coupons. Basically, if it were like he thought, the purpose of a coupon would be impaired, as the store might as well lower the prices of all dog food by 50 cents. Even considering the triviality of the amount, it makes it more difficult to understand the behaviour of that client. I would say that the store would be better off without such clients than try to retain them.