I know many of us have to deal with rude and piss poor custys while working. I have had my fair share over the years, and I am sure anyone in retail has experienced at least 1....dozen or so of these types. Most of us are just encouraged to get through it as nicely as possible, so we won't have to face the possibility of losing our jobs.
However, I come asking what do you do when you are WITH someone who is this horrible custy?
Why do I ask?
Well, I got a little story for you.
My son started school this week, and I was blessed with a day off this week. Son goes to school for 3 hours in the morning (kindergarten) so a friend and I decided to go grab a bite to eat while we are waiting out those 3 hours. (Her daughter is in the same class.) I shall call her Barbie, since she reminds me of a real life barbie doll.
Barbie and I decided to hit up a small pancake house. It was fairly quiet, only one other family was there. Family had two hellspawns though. They were running around pretty wildly while Mommy and Daddy ate their food. (Remember this, as it's important later.)
While being seated and ordering our food, Barbie acts like a normal human being. We chit chatted and so on about random girly stuff. I am facing the kitchen, so I can see our food coming out. However the other family's hellspawns decided to run out right in front of our waiter, knocking into him and sending all our food to the floor. It was obvious that he tried very hard to keep ahold of the food, but with two hellspawns playing monkey in the middle with his feet, it was either the food or all 3 of them falling over.
So after getting the food covered kids back to their parents with loads of towels and napkins, the waiter comes over to explain that our food was being remade and that he was sorry. I state that it's okay and understandable, but Barbie just flips her lid. She went on about how horrible the service was there, how she is going to be late picking her kid up now (we still had over 2 hours before we had to be back), and that she wanted our whole bill reduced or for free. Now only was she screaming and yelling, she was swearing too. I had my 1 year old with me, and I am not very happy about that type of language being said in front of her.
I tried to get her to calm down, saying it wasn't the waiter's fault, that I saw what happened and he was lucky he didn't fall flat on his face either. Barbie just turns to me and says, "You're such a suck up. Of course it's his fault."
Needless to say I wasn't very happy about any of this. I felt bad for the waiter. I requested my food be boxed up so I could just take it home. I wasn't going to sit around and hear her hate. Not to mention my 1 year old was sitting there saying "Shit shit shit" now because of her.
When I got my food, I saw that the waiter gave me a discount. I paid it, then put the difference in the tip along with the tip of what would have been for the normal price. (If that makes any sense.) Needless to say the tip was bigger than the actual bill, and I apologized over and over, as well as write a little note of apology, for my friend.
Later I got a text from my friend saying that I was an idiot for doing all that. I just told her to try working a retail job (something she never has before) and see how long she lasts against people like herself.
So RHU, was I in the wrong?
Should I have handled it differently? It's not like the waiter was throwing our plates of food to the ground on purpose.
Peace and love and other stuff,