I have been compiling a list of questions about why custys behave the way they do and one of the questions has to do with two little words: thank you.
Let me explain: I've worked at my current bookstore job for almost a year and I usually end each customer transaction with thanking them after they thank me. Now this used to fill my heart with joy as I thought they were honestly thanking me for helping them, but lately it seems like the only reason why they say thank you is so I will repeat it back.
For example, about a week ago I was ringing up people, doing my usual thing, when a woman comes through my line and is completely rude throughout my ringing her up, asking her the usual questions, and in general just acting like she didn't want to be there.
I handed her the receipt and her bags, and she thanked me, but I didn't thank her back, because no, I'm not going to thank you for acting rude.
She walked off and I thought that was the end of it, until later that night when the store manager comes up and asks me about it, saying the woman had called in, all upset because I didn't thank her.
Thankfully I didn't get into trouble but I don't get it, this woman was horrid, ignored me, snapped at me when I asked her if she had a members card, swiped her credit card while I was in the middle of talking, and actually flounced off when I gave her bag to her! Yet she thinks that just because she says thank you, that will automatically make her behavior okay?
Since then I've pretty much "thanked" people but if they're rude then I don't mean it, which in my mind defeats the whole purpose.
What I would like to know is, what do you guys usually do or say at the end of a transaction when you've helped a custy, is there anything I can say differently, especially to those who are rude?