So I went back into fast food (not proud of it, but the factory thing just didn't work out. I had a massive mental breakdown and had to actually be admitted to the hospital it was so bad because I was apparently a risk to my own physical safety/wellbeing). But that's in the past and I'm good now.
I work nights (11-7) at the "Great Canadian Coffee Store". My store happens to be right in the middle of one of the industrial (factory) areas in my city. As such, ALL the factory workers working nights who want their caffeine fix come to us. It's busy, it's hectic, but it makes the time go by fast. Plus we have regular customers over nights that I LOVE to see. I know their orders by memory and have an idea as to when they come in during the night so I regularly have their drink ready for them when they come in, and it gets me kick ass tips (been there just over a month, and not including the various food items and bus fare I've spent money on, I've made over $50). I love this job actually. Never thought I'd go back to fast food and enjoy it. Especially not after the fiasco that was going back to Harvey's.
Anyway, so we have a day shift (start time between 5-7 am, and ending 8 hours after start time) an afternoon shift (starting anywhere between 2-4pm and ending at 11) and nights (11-7). Day shift has roughly 10 people on it usually. (3-4 on drivethru - order taker, coffee, window and sometimes runner, a person on sandwich counter, and 4 people on store front manning 2 registers) And various production people in the back. When things get slow some of the extras start doing chores (cleaning bathrooms, doing dishes, sweeping the parking lot, emptying garbages etc.). Afternoons is a few less people, but still a decent number of people. Night shift however we have a grand spanking total of 3 people, sometimes 4. 1 production worker, one store front worker, and one drivethru worker. The two people on storefront both wear a headset that way breaks are easily covered AND if drivethru gets a huge rush storefront can come to the rescue (cue superman music or something). But we are bare bones. It's insane. We are also expected to get a butt load of chores done during our shift including: clean/stock sandwich counter, sweep/mop lobby, clean down all tables, clean all washrooms, clean front display where donuts are kept, stock all cups, stock 3 fridges, stock all paper bags and a bunch of other random things.
Thursday nights is busy as fuck. We have all the night shift guys who are EXHAUSTED after a full week just like everyone else who gets to their last shift of the week and are all beat. Plus the university bar hoppers who want a coffee plus just random people who are taking a long weekend to go to the cottage or something and want a coffee for the road. We were shit stormed and it wasn't even funny. I was worked off my feet, so was my partner, I have a serious cold and regularly lose my voice to literally nothing, my partner up front has had a heart attack fairly recently and started feeling very unwell, her -LEFT- arm went tingly, and weak and she was not doing well, and it just wasn't good. So at 5am when the first set of day shift came in it was like heaven. We had done NONE of the chores because we literally had no time to do them. I was pissed.
At 5 am we started frantically trying to get shit done, but it just wasn't happening. We were even more busy because we have the final waves of night shift people coming in, and then a bunch of the early day shift people coming in. It's just ugly.
Cue the day shift manager coming in. It's not pretty. I already know I'm getting yelled at for the lack of chores getting done. I'm pissed, I'm stressed, and I just want to find a dark corner to curl up in and cry.
We frantically try and get as much done as possible. Picking and choosing what needs to get done right away that would otherwise affect customer experience. So cups/lids needed to be stocked, fridges should be stocked at least with the 1L white milks that we use for coffee/tea in the drinks instead of cream if requested, and stocking/cleaning the sandwich station. It's all frantic and half-assed so nothing is beautiful. It's annoying but we've had to do it before out of desperation.
End of my shift rolls around and as I'm putting on my jacket day shift manager comes up to me and asks me not to go anywhere. She rounds up everyone on my shift (we are all in different levels of packing up and punching out and leaving.) and pulls us into the office. We all get reamed for not getting shit done, and okay ya fine whatever. Nothing got done, it's annoying and I can understand being pissed, but now she's saying if it happens again on Monday morning the person in charge of that chore will get a write up and she will go to the owners about this problem.
The part I haven't even gotten to yet is this: Afternoons regularly leaves before 11pm, the second they see myself and my night shift coworker they scatter, regularly leaving a person waiting at the drivethru speaker and sometimes even at the window!!!
ARG!#$%*&!$%*!&#$!&@#$. They do NO stocking of cups, or the fridges or the paper products. I have regularly come into work and the front fridges are pretty much empty.
So now I have to do two shifts worth of stock up, they rarely do any cleaning of the lobby, so that's two shifts worth of grime to clean up. And they never stock the big fridge with new pop/juice for holding before being brought up to the front service fridges. Everytime that crap happens it's more work for myself and my coworker over night, plus my own work and cleaning, and then the blame gets put on our shift because day shift supervisors/managers never see the mess that afternoons leaves us with. It's disgusting and I'm getting pissed off that I'm taking the blame and the fall for what another shift is doing. It's not fair to myself or my shift that we always have to do two shifts worth of work and catch up when afternoons literally has like 3 times the number of people that we do. It's disgusting how little work they do.
I guess that's it for now, I should probably think up a new name for myself since beautifulburgerthing is no longer applicable since I left there, but I'll save that for another time when I can think clearly and am not in the fog of cold and flu drugs and sleep deprivation and just the general anger that was the end of my shift today.