CSRawr here with a bit of an update and an amusing story. Since I last submitted (Oh, and what fun it was!), I've been promoted to what amounts to a supervisor position for the Work-At-Home agents for my company.
This means I get to deal with the crustys that
the WAH agents (I didn't make up the acronym. It's actually what the main CS
company calls 'em.) can't deal with. So far, I've only had one Sup call.
As I've stated before, it is not Company policy to honor past promotions. So
the call goes like this, right near the end of today's shift:
WAH Agent: I have a custy who tried to take advantage of one of our promotions, and I already talked to another gal who said to offer the custy 10% off a future order, but the custy refused. Now the custy wants to speak to a supervisor.
(note: We are allowed to do that, within reason)
Me: *already knowing how this will go, but deciding to go for it anyway* Okay. I'll need the reference number, then transfer the custy to me.
WAH Agent: *gives reference number and transfers custie*
Custy: *explains what she wants, which is a "Two for $10" deal we were apparently running yesterday*
Me: I'm sorry, but our policy is that we cannot honor past promotions.
Custy: WHAT?! I PAY *X amount of money* JUST TO BE TOLD YOU CAN'T GIVE ME THE THINGS I WANT RIGHT NOW I WANT YOUR BADGE I WANT YOUR NAME I AM REPORTING YOU TO YOUR COMPANY THIS IS BAD CUSTOMER SERVICE (okay, so she didn't yell, but you get the idea)
Me: I'm more than happy to provide my name and badge number. My name is (CSRawr) and my badge is (Badge Number). I can also provide you with our corporate headquarters' address, since there's not a telephone number for you to call.
Me: *provides mailing addy for Company* *sweetly, and with a shit-eating grin* Thank you for calling Company, have a nice day.
Custy: Like you care what kind of day I'm going to have. *hangs up*
Me: *to a co-worker, as I'm trying not to laugh* She threatened to report me.
Co-worker: If any of us got reported as often as we get threatened with it, none of us would be here.
Me: I know. It just amuses me when they threaten that.
So my first Sup call went off fairly smoothly (all things considered), and I was out the door right at 8:00 AM. It will never cease to amuse the shit out of me when I get threatened with being reported to the company. Especially since there are at least four other agents who have the same first name (and that's all we give to the crusties) as me.
May all your customers be pleasant ones!