I haven't been
working much, so most of my things would be ranting and other things like
that. In fact, I regret to say that most of the memorable stuff happened
a decade ago back when I was younger. So I've decided to go back in time
a little bitty bit to 2002.
RETAIL CASE #218
THE DATE: February 8th, 2002 (I think, I can't quite be sure.)
PERSONS INVOLVED: Young Couple (Young Gentleman and Young Lady,) Bagel Bitch (you'll learn why soon after,) Random Mother and her Children.
It was just another afternoon at the store. I was working the register
with my fellow agents (OK, co-workers, but you get the idea!) and things were going
fairly calmly for the day. I was doing great since I'd just gotten my
first tax refund, and it was quite a chunk of dough from Uncle Sam! I felt like
nothing could kill my good mood. So when Young Couple came to the
register, this is what happened:
Sales Agent Guy: Hello, how are you?
Young Lady: Good.
Young Gentleman: Hey, could you open the shaving display for us? There's a razor I'd like to get.
Sales Agent Guy: Certainly, right this way.
I was passing by the photo drop-off booth, which has a sign saying that you
have to wait in line to pick up your photos, a woman in a uniform for the
nearby bagel shop calls me by my name.)
Bagel Bitch: Hey, Agent! Can I please have my pictures?
Sales Agent Guy: Sorry, but you have to wait in line.
Bagel Bitch: Oh, come on!
(I heard her calling to the next cashier to hand her her photos. I doubted that she wanted to steal them, she probably just wanted to see them without having to wait in line. Nevertheless, I brushed it off and went to get the shaver for YL and YG. I get back to the register and process the transaction.)
Sales Agent Guy: Thank you very much, have a good evening.
Young Lady: You too!
(Suddenly Bagel Bitch cuts in front of them.)
Bagel Bitch: Excuse me please. [to me] Hey, what's the big idea brushing me off like that?
Sales Agent Guy: Ma'am, it's stated that you have to wait in line for your pictures.
Bagel Bitch [now starting to get angry]: What are you talking about? Are you s***ing me?! [she hurls a few curse words at me before RM tells her to shut up, only to have BB tell HER to shut up. Now she's really mad.] WHAT THE F*** IS YOUR PROBLEM, YOU [n-word]?!
(From that point on, for the next couple of minutes, she lays into me using every swear word she can think of, and yes she dropped the n-bomb several times, even though I'm Caucasian. I attempt to calm her down or tell her to stop, but she's not having it. At one point she even drops this lovely gem.)
Bagel Bitch: I'm more American than your f***ing ass!
(This comment most likely stemmed from the fact she was Hispanic.)
In the end, by the time my manager got up there, the bitch was long gone. I had kept a calm poker face the whole time, and gently reassured the children that she wouldn't be coming back. To this day, I have no idea what her problem was, unless she was either drunk or trying to pick a fight. And to think, that's the worst customer encounter I've ever had in my life time. At least off the top of my head.
That's all for this report.
--Sales Agent Guy