Sunday's Grocery Hell Shit Show: Spilled Milk, Screaming Bitches, and a Drunk Dick

Hey guys, Slave With No Name back again with my tale of a shitastic Sunday!

So I'm sure whether you've been working or have been shopping on a Sunday you know it's pretty damn busy in a grocery store. Unfortunately for me the only way I can pay my bills every month is to work 8 hour Sundays (thank the gods for time and a half). Of course it sucks while I'm working but the paycheck and the fact that I can pay my bills on time every month is well worth it.

Usually I'm scheduled to work on register and that's fine by me. All I have to do is worry about myself and what I'm doing and as long as I'm not on self check for too long then I'm fine (there was one Sunday where I was on it for 6 hours with a 15 minute break in there...never never again).

Well today I was scheduled to work Customer Service and I was the closer which was fine by me. Unfortunately though when I walked in the schedule was all kinds of fucked up and even though it was my office I was sent to self check to calm down the insane lines.

So I was helping a customer put his bagged groceries in his cart and I lifted a bag that had a gallon of milk and somehow someway it sprung a leak and was all over the self check and the floor.

Of course I had the customer go get a new milk and of course I got stuck cleaning the damn machine as well as helping customers.

So as I was cleaning the milk and trying not to dry heave (spilled milk makes me nauseous for some reason) a customer with a cart full of plants comes to the machine.

I kindly tell her that she would have to wait until the machine is cleaned or she can use a different machine, so her plants wouldn't be sent down the belt into a puddle of milk since yanno, I didn't think she would appreciate that.

So she gives me a blank stare and scans her first plant.

So I think...okay well I guess I'll just stop each plant so I don't get yelled at for ruining anything.

She then asks me if she can just type in how ever many plants she had and just scan one. Unfortunately our self checks do not work that way and I explained that she must scan each one or she can scan one, put it on the belt and I can hand it back to her until she's done. All while I'm trying to clean this damn milk and trying not to gag all over the place.

So I finally got everything cleaned with the help of one of my co workers who was already done for the day and who had punched out, which was awesome of her :]

Fast forward an hour my boyfriend came in and saw the look on my face and said, "Let me just punch in, I'll be right down." Like I said, it was insanely busy and the scheduled was screwed from lack of help and the fact that people really needed breaks.

So I finally got back to Customer Service, I'm alone and I'm doing my thing and unfortunately I didn't realize the front end had lines because I had a rush of people. So a regular who is an absolute bitch every time she comes in interrupts me helping a customer and screams at me that there are lines and can I get someone out here. I had to call someone in produce to watch self check so my boyfriend could open.

After that I calmed myself down, the lines died down and everything was pretty chill for the rest of the day. Fast forward to about 7:30 and this customer who recently started becoming a regular came in.

For this story's purpose I'll call him Drunk Dick because he's a total drunk and a total dick. He's been kicked out of the store for drinking in cafe multiple times and for some reason always returns the bottle opener he uses to open his tall boy of Heineken.

Unfortunately I can't prove it but I know he does it. You would think it would be cheaper and easier to just hold onto it but what do I know? Last week my boyfriend did a return for him for cookies. That were half eaten. Customer Service cannot refuse a refund unless the item is outdated without a receipt so my boyfriend was pissed he had to do it because he knew he just ate whatever he wanted and then got his money back.

Well the weekend night manager has had to deal with him the most so at 7:30 when Drunk Dick came up to customer service, my night man followed him up just to see what he was going to do. Dick had his receipt and wanted to return cookies again. So my co worker was starting the refund and I asked him if the container of cookies were open and Dick said yes.

My night manager asked him if they were bad and Drunk Dick said, "Yeah I tried a few just to make sure it wasn't just one."

My night manager and I just gave each other a look and my co worker completed the return. After Drunk Dick left my night manager said if he tries to do a return like that and he isn't up there with me than to call him because he isn't going to get away with that again. I mentioned how he did the same thing last week but since my night manager didn't know about it or see it he couldn't refuse the refund this time. Fortunately though after that it was a quiet evening and I got to go home on time :]

Well that's it for now, be well!!

<3

--Slave With No Name

 

Comments

[The Last Archimedean]

Ugh. We all have bad days but that is just awful.

As for DD, why don't you guys ban him from the store permanently?

[cashykat]

They should ban that asshole from the store. However, before they do, they should have the cops waiting outside since he's drunk in public and probably drove to the store.

Yesterday, I was about to lose my cool on self scan a few times. People are just morons when it comes to it! Apparently its too damn hard for them to understand that they need to leave their shit on the scale so it doesn't keep saying "please place the item back in the bag". Then get irritated when their next item doesn't scan because they put their crap in their cart or on the floor.

[NC Tony]

The other day at Wally World I was picking up a couple of things and had the short man with me. We get to the self scans and there's a family in front of me who look like they have NO idea what the hell they're doing. Unfortunately, a glance at the other three self-scans shows one not working, and the other two also being used by people who have no clue as to what to do. I tell my son to go stand on another line because I wanted "To see which one of these incompetent idiots gets done first." Mind you I said this quietly enough so he was the only one who heard me (and as it turned out the idiots in my line finally figured out what they were doing and finished up), then my son and I breezed through our transaction, and the people on the other line were STILL fumbling with the machine when we left!

IF YOU DON'T KNOW HOW TO USE THE SELF-SCAN, GO TO A REGULAR CASHIER!

Sorry, needed to get that off my chest.

[Slave With No Name]

I totally agree with you guys, I just thought I was biased! It really isn't that hard to do! There is a small percentage of people who breeze by without an issue but the majority of people have a problem with every other item. If I hear one more time that it takes away jobs I'm going to scream. I totally agree with that but its not up to me, its up to the corporate asshats that are driving the company out of business who make those types of decisions but obviously customers don't want to hear me say that. Its just more shit employees and customers have to deal with so stores can save hours and so said corporate asshats can have more money in their pockets. I could go on and on but i'll end this unintentional rant.

[Slave With No Name]

Also I have suggested banning the guy but apparently my night manager cannot do that. He doesn't drive so calling the police won't do anything, they let people who try to steal go free. And telling my manager is like telling a brick wall so we're kind of stuck without a solution at the moment.

[TechTiger]

At least the way they're set up at the grocery store I go to, at most the self checkouts reduce one job. There are four of them in the space that was taken up by two regular checkouts, and one person monitors them.

For people like me who don't like crowds and don't want an 'experience' when shopping, just want to get my shit and get out, I love self checkouts. I RTFM and do what it says, and the only problems I ever have are with stuff that won't scan for whatever reason.