Call Center Bully Reaches Whole New Level of "Not Listening."

What the fuck people, seriously. I cannot even begin to comprehend how bullies are allowed to work. Ever. Let me tell you a story:

As some of you might know, I work in a call center. It's a pretty straightforward concept: You call a central number and are rerouted to ANY available worker to help you out. Most people understand that. Then this happened:

Me: "Hello, my name is Fortune Cookie..."

Phone Bully: *big bully voice, angry tone* "You know you're committing copyright infringement."

Me: "Me personally?"

Phone Bully: "Don't play dumb, you know you are."

Me: "Sir, you're at a call cent..."

Phone Bully: "Don't play dumb, you're committing copyright infringement by downloading music illegally."

Me: "Again, sir you're at a ca...."

Phone Bully: "Do you wish to give a statement now or do you we have to make this formal?"

Me: "Sir, I..."

Phone Bully: "Don't play dumb, you're committing copyright infringement."

I'm getting angry at this point and speaking in a "fuck you bitch" tone: "Go ahead and do whatever you want. Have a nice day."

*I hang up*

I mean, they didn't even let me finish a sentence, how could I even give a statement? They also never told me who they were. What the fuck people? Can you really be that stupid? I think that cyber-bullies (or phone-bullies) even beat the stupidity of some crusties.

I really wanted to tell them I would only give a statement to their supervisor: "Hello, I am assuming you have an official police complaint about me personally? Yes, good. What is my name? You don't know? Well, I am assuming you speak German well enough to understand me? Good, this is a call center, kindly tell me who YOU are so I can report you to the police for harassment. Thank you, now please go fuck yourself."

--Fortune Cookie

Comments

[shoehaven]

I had this happen to be at my office job last week. A sales person called and kept asking for my printer information and when I pried for more information they just got annoyed and kept saying "THE BIG ONE". I was like "I have 2 big ones. Which one". Once I pressed them for their name/company (Oh I'm so sorry, I have clients can I call you back!?) they hung up.

[Luci F]

What the hell is people's problem? I got a nasty phone call this week, to.

[JoJo]

Don't you guys have caller ID?

[Nocturnesthesia]

This sounds like some kind of scam..?

[Shannah]

I had this happen to me, too, at work. Person called demanding to "help" me with my computer, which he claimed had problems with it's "Microsoft".

Two problems with that: 1) none of our computers had any problems and 2) hubby is an expert with it's "Microsoft".

When I told him to put us on his do not call list, he got abusive and said he was going to call me back several times a day. Strangely, I haven't heard a peep out of him since.

There are a bunch of scams going around like this, and I don't even stay on the phone long enough to let them get my blood pressure up. "Please put me on your do not call list " and I go back to what I was doing.

[Fortune Cookie]

I, too, believe it was a scam. And I think we might have caller ID. I never really got into the whole thing :P I'll let my supervisor know, though. At least they cannot say I didn't tell anyone.

[BookishGirl]

I just tell the "Microsoft Help Centre" people that all our computers are Apples. They hang up straight away

[Slave of Arch]

Haha my mother got a call from some "tech support" guy saying that our computer had a virus.
When she said that our computer was protected, he said that no, our antivirus wasn't good enough.
When she asked which computer was infected (we have more than one) he started getting angry. (:

[Nomnom]

Oh, I was reading a piece last week on that Microsoft scam. They try to get you to download software that will let them take remote control of your computer by showing you normal warning messages that the operating system puts out and calling that evidence of a virus. Once they have control of your computer they demand payment and if you refuse they lock your computer so you can't use it. Anyway, the piece I read was by a reporter who had just reported on this scam and then got a call from these scammers and played along just to see how they did it. I would link it but I'm just too lazy to look it up. :P

I work for one of the sub-departments in IT and one of our sysadmins actually set up one of those fake users that we can send marketers (and I guess scammers) to if we get called by them. You know "Mr. Null is the guy who handles all this stuff, let me forward you to him." And of course he never gets back to them.