Front Desk Agent Called F-ng Bitch and other Obscenities By Custys Over Expedia Reservation Mess Up

Hey, Front Desk Freak here!

I know, I know, I've been M.I.A. for awhile, mostly because of the insane amount of hours I've been working for the past year.

My one manager went on an extended maternity leave, then two of my coworkers said "Fuck you and the horse you rode in on!" when the manager came back and started pulling even more bullshit rules on when people could take off, etc. and walked out.

But That's not what I'm writing about today. Oh no, and even the working almost 60 hours a week from 12 midnight to 11 in the morning isn't on my bitch list right now.

No, what I am just gobsmacked over is an incident that happened last night(tonight) while I was working audit, it was about 2 AM, and I had one check in left that was booked thru hotels.com or expedia, etc. Let me just say I hate these reservation types, because when you book thru them, they go for available room types, not for preferences. Or hotel has a handful of smoking rooms, and they tend to get booked last. However our rooms with 2 beds non smoking tend to get booked very quickly and are the first to sell out. Anyways, this guest finally shows up and I go thru my whole check in process and finish with "Okay, so it's a room with 2 queen beds smoking for 5 nights."

This guy immediately starts to flip out. "I book non smoking, I specifically asked for non smoking! You fucking bitch, why aren't you giving me what I fucking booked for!"

I blinked at him, then said "I'm sorry sir, I have no rooms in non smoking available tonight, but I can change your room tomorrow once our housekeepers get in and clean a non smoking room."

He snarled at me, grabbed the keys out of my hand, and stormed out andover to his car.

You would think that this would be over, right? Oh no, not in the slightest!

Ten minutes later, the wife walks down and starts screaming "You! You bitch! How dare you give me and my kids a smoking room! You are a horrible, horrible human being! If you don't give my family a non smoking room I'll have your job!"

Wow...

"Ma'am, I am so sorry that I don't have the room available, but as soon as I can get a non smoking room cleaned tomorrow, we'll change you then. The site that you went thru booked you as smoking, and I am so sorry about this."

The raging bitch then said this, and it took everything I had to not slap her. "Well, I hope karma bites you on the ass, and you get cancer and die!"

I stood there in shock, gaping at her as she flounced out of the lobby.

Seriously? There are few times that I have ever used this word to describe someone, but what a fucking cunt! What really hurt about what she said is that I just had a biopsy done on my left breast, and I'm worried, my college aged son is worried as well (he calls every morning to see how I'm doing), and he wanted me to give him the room number for this bitch so he could give her a piece of his mind. 

Fuck.

The one thing that put a bit of a smile on my face is this video mostly because I really needed a bit of violence:

  

 I hope everyone has a good day out there, and may custys be bearable!

--Front Desk Freak

 

 

Comments

[The Last Archimedean]

I hope the bitch crusty gets what she deserves. You don't say something like that to ANYBODY.

[trekkiebabe]

That was just wrong, what a horrible woman! As someone who's booked hotel rooms through those sites before, I know you've got to check the site, even after you book the room.

[NC Tony]

I'm pretty sure I would have punched her right in the face if she had said that to me or anyone close to me. Hell, I wanna reach through the time-space continuum right now and punch her and her dumbshit husband both.

[BookishGirl]

OK maybe I'm stupid but a 'smoking' room only means that the occupants are allowed to smoke in the room, doesn't it? (All hotels in my part of Australia are now non-smoking so I'm not sure of the rules where you are). Why would that inconvenience them in any way? If they don't want to smoke no-one is forcing them to, after all. And with modern hotel room doors being fire-safe it's not as if the smoke from another room nearby would even get into their room anyway. I'm just confused by the reaction.

[Michael Chandra]

Bookish: It's about lingering smells I guess.

[Hotel Maverick]

I personally would have taken a hammer, walked around the desk and caver her head in, but I'm a nice non violent person like that.

Seriously who says shit like that! I feel your pain though, did the desk for 9 years, and finally got away from it.

[The Worst]

What is WRONG with people these days?? Sorry you had to hear something like that, especially in your situation. I hope everything is okay with you!

[Mrs. Lovett]

Bookish: Like Michael said, it's probably about lingering smells. When my family was on vacation a few years back, we stayed in a hotel for a few nights where we were only able to get a smoking room for the first night. I don't like the smell of tobacco, and the room reeked. It was pretty unpleasant. However, my parents accepted that it was the only room they had and they did not yell, threaten, make faces, complain, or wish death on anyone. What a novel concept, right?

But yeah, every time I've made an online reservation, I've called the actual hotel to confirm that they did in fact get my reservation and it is for the correct room.

Front Desk Freak: Sorry you had to put up with these evil people. And good luck with everything!

[pennyslut<33]

awful. i'm sorry. and i hope everything turns out well with the biopsy.

if that was my hotel, i would've kicked those fuckers out .

[Diane]

And she's raising children, too. I foresee massive therapy bills in their future.

I've actually encountered the problem in the opposite direction. I booked a smoking room through Expedia, and when I got there it showed as non-smoking and there were no smoking rooms left. The clerk apologized, although it obviously wasn't her fault. She moved me to a room near a door I could duck out, I thanked her and got on with my life. It really doesn't seem that hard.

[Retail Fairy 007]

Oh my gosh! That's awful! If I could give you a hug right now, I would. Just reading that made me want to cry. I really hope you're ok, that you don't have breast cancer. I don't know if you're religious, but I'll be praying for you.

[Book Baby]

I'm allergic to cigarette smoke, so I can't be in a smoking room for very long. however, if I have THIS much of a problem, I can always go somewhere else. its not the desk person's fault this happened! What a snot.

[Front Desk Freak]

Hey there, Front Desk Freak here. To everyone, thank you so much, you put a smile on my face when I walked into work this afternoon *HUGS*. (And NC Tony, I really wish I could send you back in my time stream to do that, since I don't think I can't do that myself. Something about the paradox involved.)Bookish: It is about the smells in a smoking room, if I did have the room to move them to that night I would have, but I didn't have one clean at the time. Still waiting for results, but something interesting happened that I'm going to update you all with. Thank you all again!