I know, I know, I've been M.I.A. for awhile, mostly because of the insane amount of hours I've been working for the past year.
My one manager went on an extended maternity leave, then two of my coworkers said "Fuck you and the horse you rode in on!" when the manager came back and started pulling even more bullshit rules on when people could take off, etc. and walked out.
But That's not what I'm writing about today. Oh no, and even the working almost 60 hours a week from 12 midnight to 11 in the morning isn't on my bitch list right now.
No, what I am just gobsmacked over is an incident that happened last night(tonight) while I was working audit, it was about 2 AM, and I had one check in left that was booked thru hotels.com or expedia, etc. Let me just say I hate these reservation types, because when you book thru them, they go for available room types, not for preferences. Or hotel has a handful of smoking rooms, and they tend to get booked last. However our rooms with 2 beds non smoking tend to get booked very quickly and are the first to sell out. Anyways, this guest finally shows up and I go thru my whole check in process and finish with "Okay, so it's a room with 2 queen beds smoking for 5 nights."
This guy immediately starts to flip out. "I book non smoking, I specifically asked for non smoking! You fucking bitch, why aren't you giving me what I fucking booked for!"
I blinked at him, then said "I'm sorry sir, I have no rooms in non smoking available tonight, but I can change your room tomorrow once our housekeepers get in and clean a non smoking room."
He snarled at me, grabbed the keys out of my hand, and stormed out andover to his car.
Ten minutes later, the wife walks down and starts screaming "You! You bitch! How dare you give me and my kids a smoking room! You are a horrible, horrible human being! If you don't give my family a non smoking room I'll have your job!"
"Ma'am, I am so sorry that I don't have the room available, but as soon as I can get a non smoking room cleaned tomorrow, we'll change you then. The site that you went thru booked you as smoking, and I am so sorry about this."
The raging bitch then said this, and it took everything I had to not slap her. "Well, I hope karma bites you on the ass, and you get cancer and die!"
I stood there in shock, gaping at her as she flounced out of the lobby.
Seriously? There are few times that I have ever used this word to describe someone, but what a fucking cunt! What really hurt about what she said is that I just had a biopsy done on my left breast, and I'm worried, my college aged son is worried as well (he calls every morning to see how I'm doing), and he wanted me to give him the room number for this bitch so he could give her a piece of his mind.
The one thing that put a bit of a smile on my face is this video mostly because I really needed a bit of violence:
I hope everyone has a good day out there, and may custys be bearable!
--Front Desk Freak