Oh joy of joys, you know when Mollywobbles writes in, it's
never good. Well, it was that one time when that beer store slave gave us
free beer, but I digress.
Some of you may have heard the ads last week about free coffee at McFuckYou's. Small coffees were free from Sunday to Saturday (limit one per person per visit/vehicle, meaning one could conceivably get a free coffee, drink it, leave and come back later and get another free coffee). That actually wasn't so bad.
It was the days following it that were. You see, when people get accustomed to getting something for free for a full week, they tend to bitch a bit when they have to start paying for it again.
top of that, the day after the promotion ended (Monday), all our prices went up
a small amount. But now, soft drinks and coffees are all sizes for
$1...except the senior coffees, which increased in price along with everything
else, which are what people were used to paying for before. Also
relevant: Monopoly's back, which I'm usually excited about, but...you know
what? Let me run down my week day by day.
Sunday: Free coffee was over, but prices hadn't increased yet. I opened on Sunday (something I loathe entirely because I'm a night owl and I have to be to work at an ungodly hour). Now, depending on who is the opening manager, this means that on a Sunday, we all have to be there at anywhere between 4:30 and 4:45. I had looked at my schedule on Saturday evening and seen that the opening manager was "Faith", who usually doesn't show up until 4:45.
So I roll in at something like 4:48, and lo and behold, Faith isn't there. It's Preggers, so named because she's currently pregnant (this is about a month after Faith has just given birth - I am getting really sick of working with pregnant women, let me tell you). Preggers is one of those that shows up between 4:30 and 4:40. As soon as I walk in the door, she's on me.
Preggers: Where've ya been, Molly?
Me: Uh, home.
Preggers: You need to start showing up when everyone else does. We can't
have you coming in so late, especially when you know as well as I do that you
have a hard time opening. If you're going to get everything done, you
might not be able to take a break before we open blah blah blah.
Now, I'll give her that, it's another big part of why I hate opening: I've done it a grand total of five times with huge intervals in between, and I do struggle with it. The last time I opened with Preggers, I wasn't fully done until about an hour after we'd officially opened. But, I wasn't going to argue that I didn't know the schedule had been changed at the last minute and all of that, and I set to work.
Preggers had already started tea and iced
coffee, and had put the soda tabs back on in lobby, so all I had to do was
finish tea, make salads and parfaits, and fill the ketchup pump in lobby.
When I had all that accomplished (I had only to pour one more container of tea
into the big holding container and push it into the walk-in cooler) and it was
ten minutes until open, I went over what all was done with Preggers and asked
if I could go smoke.
Preggers: "I don't care if you go smoke, as long as you've got all your shit done with you having been late and all "- basically starting back up with me.
I went outside and smoked and fumed, confident that when the 7
o'clock manager came in, it was the first thing Preggers was going to complain
to her about.
Well, between 6 and 7, one girl that was supposed to come in didn't show up - a no call no show. Great.
Then another girl had (apparently) been in the emergency room the night before, and had her mother run the doctor's excuse over. Preggers took a look at the note and said, "If you knew she was there since midnight, you should have called and told us she wouldn't be here today."
I was like, What the fuck? The mother had
literally asked "She's not going to be in trouble for this?" and that
was the answer Preggers decided to go with?
Then the mother said, "Well, it was after midnight and we knew you guys were closed, so we figured no one would be here," to which Preggers responded (as though she were talking to someone who knew how the place was run): "There's usually someone here until one or two. Next time, you need to call," and walked off to file the doctor's excuse.
couldn't believe how unprofessional and rude she was being. It really
blew my mind.
Then, since they couldn't get a hold of anyone, I had to stay until 1 PM even though I was scheduled to get off at 10. Yay hours and all of that, but still, pleh.
Monday: As I said, prices increased, but all soft drinks and coffees (except the senior) are all sizes for $1.
I was scheduled for a 6-10:30 shift (seriously, most of my shifts for the last few weeks are four-hour shifts or the like, it's really irritating), so I'm not given a drawer but am sent to the drive-thru. Now our drive-thru is one of those face-to-face dealies, where you order and pay at the same window...usually. On busy days at busy times, we have a two-window system, where you order at one window and pay at the next, and our second window is at kind of an awkward angle that a lot of people either cut too close or pull way too far away, but I digress again.
So it being early, a lot of people (about 90% of them regulars) are ordering coffee. Some of them are still using the phrase "A free coffee" to order, at which point I have to inform them that coffee isn't free anymore, and has, in fact, gone up in price.
I can't tell you how many times I heard "Oh, so that was their game - get you hooked on the coffee and then raise the price! Hyuk hyuk!"
After about two
orders, I quit informing people that the price of everything had gone
up, because I realized I was wasting my breath.
Well, we have one particularly picky female crusty who always gets two coffees in the morning, and then she'll come back once or twice during lunch/dinner to get food or a tea. She's extremely picky with her food, and God help you if you mess her order up. She's sweet with you - until something doesn't go her way.
Well, apparently she wasn't happy at all with the price of senior coffees going up 11 cents, and when I sent her to the second window to pay for her order, she smiled sweetly at me - and let the poor cashier (I'll call her Jean) have an earful.
I didn't hear any of it, but I had a few seconds of downtime and paid Jean a visit. As I rounded the corner, I heard Jean slam her window shut and shriek "Then go to fucking Burger King and don't ever fucking come back here!"
Apparently, this crotchety crusty had bitched incessantly that 80 whole cents
was too much for coffee, and that Burger King was giving their coffee
away for free this week. By the way, Jean is about 60 where this crusty
is about 70-80...and to top it off, Jean has some kind of bronchial thing that
she's taking antibiotics, an inhaler and a nebulizer for. By the time the
crusty had pulled off, Jean was shaking, and I couldn't help but give her a
The rest of the day is rather uneventful other than the usual idiots and ignoramuses (including one of my all-time pet peeves: people who order from the passenger/back seat at too low a volume, forcing me to ask them to repeat themselves several times, and the driver refuses to act as a go-between), and 10:30 rolls around. Jean gets back from her break and I ask if she's been told to shut the window down (revert to the one-window system) and let me go home. She says no. 10:35 comes and goes. Finally at 10:40 I wait for a break in traffic and gently remind them that I was supposed to go home 10 minutes ago. They tell me to shut it down and go home. Now, I hadn't eaten anything by this point and was really wanting a biscuit, which I of course didn't get because they'd all been sold literally two minutes before. Little thing, but it was the driving force behind my wanting to go home, and I was miffed. Also, 10 fucking minutes? I was wondering if they were going to let me go at all.
I had Tuesday off, so Wednesday: 7-2 shift. I walk in the door and am sent to drive-thru...again. Seriously, I'd rather lick the floors clean than work drive-thru. But, I go, and as soon as I get to the back, Jean is there and she asks "Was SM pissed when you came in?"
I said, "No, why?" Jean explained that this morning, Preggers found a stack of hash brown bags in the women's bathroom trash. Now, for those of you that follow McDonald's Monopoly, you might know where this is going, but for the uninitiated, the game pieces are on the hash brown bags. Sometimes you can instant-win food with them. Someone had taken a stack of the bags, ripped all the Monopoly pieces off of them, and threw them in the trash...along with all of the non-food prize pieces, keeping the food prizes for themselves. No one knows when this was done or even who did it, but as a result, anyone seen tearing the game pieces off of the things they come on will be terminated on the spot, and no employee can redeem them at our store or the other store in town. I really want to know who would be that fucking stupid, so that I might punch them in their stupid face.
Usual people still asking for free coffee, still asking about the "Buy a Quarter Pounder, Get a Quarter Pounder For a Quarter" promotion (it only runs on Mondays, there is a huge banner and at least two signs on the property that proclaim this), usual uneventful-but-still-annoying BS.
Thursday (today): 1-7 shift (PRAISE JAYSUS, I don't have to get up at the
ass-crack of dawn). No one has come forward/been caught in regards to the
Monopoly hash brown bag incident. I get sent to drive-thru AGAIN.
FUCK. My very first customer pissed me off at the time, but thinking
about it it's kind of hilarious.
She orders a tea and hands me a card, muttering something about she doesn't know if there's money on it or if it's even the right one, but to try it anyway. I do, it does, I hand her the card AND her receipt and say "Thank you!"
She takes it, still looking at me, and says "...Did it work?" I mentally facepalm and send her on her way. The rest of the day is slightly uneventful, though we had a total dick come through that acted as though the entire process of having to speak/hand money to someone in order to get food is a complete waste of his time. Had another dumb bitch who didn't quite know how the two-window system worked, she passed me up (at the second one) about halfway, on her way to pay at the pick-up window (which you can't do, they can't retrieve the order there and have to run money back to me). I open my window, yell out "Hello!" and her total, she looks at me and goes "Uh, I'm already pulled up." She had half a car length between her car and the one behind her, she could easily have reversed (which she did, begrudgingly and rolling her eyes the whole time).
Three hours into my shift, I have to ask to get my break. It's at this time I'm asked if I can stay an extra hour. I agree. An HOUR later, I get my break, at which point my manager "Cruella" tells me "Oh, you might not have to stay until eight, but go ahead and take your thirty and we'll see." Christ. I've had to ask to go home and ask to get my breaks, something I NEVER do. I've had to ask for breaks twice in the past few weeks, too, and I'm afraid it's been reflecting poorly on me.
Oh, and Birdie still owes me $10.
At least I have the next two days off.