Slave With No Name back again!
So this is going to be short and not so sweet. Tonight I was slaving away like usual when my boyfriend comes up and tells me that our secret security shopper informed him that a kid opened up some merchandise and the secret security shopper told the kid's mom she had to pay for it.
He told the cashiers so they would know. I didn't think anything of it except that they were probably going to buy it anyway, but obviously I wouldn't be writing to you if it wasn't that simple.
Now before I continue, a little background info. My store hires an outside company and their employees pretend to be customers and they watch both customers and employees to prevent theft. The particular person that worked tonight takes his job a little too seriously to the point where everyone in the store knows he's not a simple customer. His first day he grilled 3 employees and questioned a cashier as to whether those 3 employees paid for their things (they did, they all have worked for 5+ years in my store).
So I'm by myself when the secret shopper comes up and points out the child and mother who need to pay for merchandise.
I go from fine to fuming mad in 3 seconds.
The child he zeroed in on is severely autistic and they are regular customers who shop in our store.
The secret shopper walked away and I was so pissed.
Eventually they made their way up and rightfully asked to speak to my night manager. He came up and he was pissed what the secret shopper did and told her she didn't have to pay for whatever it was. He also talked to the secret shopper and told him he 1. Needs to learn some sensitivity and 2. Let him make a call like that. For the record, my night manager is a very kind hearted guy and would always make the right call like he did tonight.
I just couldn't believe the audacity that the shopper had in telling this woman she HAD to pay for it. She already deals with enough on a day to day basis. My cousin is also severely autistic so I have a little insight on what she has to face everyday. Being grilled by him is the last thing she needs. It just pissed me off. I hope this woman complains to corporate and they either get him some sort of sensitivity training or get him out of my store for good.
Thanks for letting me vent, be well!
--Slave With No Name