Deaf Custy Has Tantrum Over Soup Sellout

Hello RHU!! Long time lurker, first time poster. Call me TimmiHoe, because why not?

Have I got a lovely story for you today!

At my location we get a regular who is deaf and we are all capable of helping him and he helps us by pointing or miming his order. He's super nice and very patient and always tips but this is not about him, I just needed some backstory. Our location also sells soup like it is the last thing on Earth during lunch hour, and making more takes at most 4 hours for it to properly cook.

This day we had sold out of our famous chicken noodle (the horrors!). Most people who wanted it were disappointed but went with an alternate. Now, this lady comes in and goes to my coworker's register with a paper and pen.

We notice she is deaf immediately since instead of responding to my coworker she just starts writing her order. Him being uncomfortable (honestly this guy has never served the deaf before, it can be awkward the first time) sends her to my till and tells me she's not understanding him.

Me, being the "will help the disabled no matter what", gladly takes her and looks at her paper.

Sadly, she ordered the chicken noodle soup combo. I try to tell her we have no chicken noodle, and she just grunts at me angrily and points at the paper.

Now, our store signs are TVs now, so changing them is harder since they are accessed by the managers office so we can't change what soups we have. I attempt to point this out using a clear voice but to no avail, she is completely deaf and cannot hear me.

I take my pen and jot on the paper what I was trying to tell her and offer another soup.....and she FREAKS.

Like, angry grunting and squeaks and jabbing her finger at the TV sign. She fumes around at scares some of the regulars with her tantrum. Thankfully it is short lived and she storms out, leaving me and my two coworkers in shock.

Never in my life would I think someone who is disabled be so rude. Me and my coworkers were being very nice and trying to get her to understand we had none of the soup she wanted and that we had other options. Was she thinking I could pull it out of my ass? Ugh, I'm just glad she hasn't come back since.

Signing out RHU!

--TimmiHoe

 

Comments

[Headset Hellion]

Disabled people are just like other people. Some are nice, some are assholes. Just because she's deaf doesn't mean she blows sunshine out of her ass.

[photoslave]

I've met plenty of disabled douchebags that think their disability is a get out of jail free card.

[Hellbound Alleee]

Keep in mind that you take the decibel level of a hearing SC, and increase that by 10--then you have a deaf SC. (They are just extra loud.)

[Mollywobbles]

We have a deaf semi-regular at McHell's, and I WISH he were considerate enough to bring a pen and piece of paper with him to write his order down. He comes in frequently enough for some folks to remember what he gets, but I've got the memory of a goldfish and tend to forget what people have ordered (and sometimes what they look like, if they came through drive-thru) within minutes of them ordering/receiving their food. Thing is, I've seen him with a younger woman (whom I assume is his daughter) who signs to him while he's eating, but she only ever arrives AFTER he's ordered, and if he comes back to order something else, she doesn't come with him unless we screw it up because we can't understand him in the first place. On top of that, he seems angry throughout the entire process, grunting and jabbing his finger at things while he's ordering. But I'd be pretty angry too if I were deaf, I think.

[CollegeisEatingmyLife]

My aunt is deaf and she can get VERY angry at times because she has a hard time communicating with others. On the other hand I have a good friend who's deaf and she is very patient and calm. I guess it just depends on the person and their general attitude.

[Ebee]

I don't know why you say that you would "never think someone who is disabled could be so rude." I work with disabled people for a living, and some are nice and calm, some are rude and mean. They are people just like all your other customers, and shouldn't be expected to all act the same way.