Below is an email I felt compelled to write to Wendy's corporate office after a pretty bad experience. Just thought I'd share.
"My husband and I were on the road coming back from Christmas with his parents. We had been stuck in traffic for 2 hours due to two accidents on the highway when we were finally able to pull off to get something to eat and some gas. We pulled through the Wendy’s drive-thru at the Travel Point gas station/Wendy’s/ DQ somewhere near Ocala, FL in Marion County.
We gave our order and got our food. My husband pulled around to get gas and I checked our order. We were a hamburger short and I went in to get our order fixed. I also realized we had not been given a receipt; please note that there were signs were posted that the meal would be free if a receipt was not given.
I told the girl at the front that our order was wrong and she called up the manager. I explained what happened and that I had no receipt because one was not given. He actually found the receipt at the drive-thru window.
He then told me he would have to charge me for the hamburger I did not receive because the girl didn't type it in and if I wanted it he would charge me for it.
I pointed out that my meal should be free anyways because I did not get a receipt. He then grabbed a hamburger and THREW it into my food bag, saying “There it’s fixed.”
He rolled his eyes, crumpled and threw away my receipt, and walked away.
My husband came in right then and I told him what had happened. We spoke to the other manager, who turned out to be the person who handed us our food at the drive-thru. She said we were lying about not getting a receipt and then turned and walked away.
I begged my husband for us to just go because I was tired, hungry and emotionally spent (I lost my grandparents in a car accident and passing two of them in an hour was upsetting).
I don’t often frequent Wendy’s but this experience has turned me off of ever going to any branch of your franchise again. The behavior of your MANAGERS is unacceptable!"
What would you have done?