I've been relatively lucky in my short job life, my most major job (up til this month), was a run for a very famous three-letter DSL's technical support for both home and businesses. As you can imagine, I only had to deal with the over-the-phone bull crap, and I'd like to share a memorable story with you.
Part of the way the company worked was that the older members in our team would get to sit in on live calls with us when our managers would be too busy to do so. To make sure we're following company policy, you know. ;)
Enter in this one Crazy Custy. She needed to call in and check on the status of her shipped modem, and I needed to get her phone number. I'm not hard of hearing or anything, but numbers are very hard for me to catch, so the way she said it, it all sounded like a blur.
When I asked her to repeat it for me, that's when all hell broke loose - she started getting very huffy and impatient, and would not slow down on the phone number, so that after three minutes, neither my fellow team member, Angel, or I could get an account up.
That's when the screaming started, calling me fuckin' incompetent and a bitch, slut, and everything in-between. Now, I pride myself on being able to handle situations, but the nice lady behind me, Connie, could hear the whole thing, and the three of us are giving each other glances.
I give her a warning about language - while the company has its' downsides, we were always allowed to hang up when bad language was used. This got her into such another fit, that she hung up the phone on herself, ten minutes into a call that would have taken two... if she had just slowed down.
Ahh, karma. I got full points on that call, too.
Now, the secondary reason why I wanted to submit:
I'm finally getting a face-to-face retail job, working as a cashier in a grocery store that's affiliated with a mart of walls. This is my first time as a cashier, and my first time with a face-to-face customer service position, so if you've got any tips or tricks to send my way, to make sure that my first couple of months go smoothly, that would rock.