Canada has ended the penny. Mostly places are rounding the totals now, my company however, is going another few weeks, just to get rid of the pennies we have. So here's the story.
A guy came through DT today, his total was $6.07. He gave me $11.05.
I thought that amount was weird so I said "Ok, $6.07 from $11.05?"
He nods and I carry on to get him his $4.98 change.
Him: "This isn't the right change."
Me: "Your total was $6.07... you gave me $11.05. Your change is $4.98."
Him: "No, it should be five dollars even."
Me: "No, sir, the total was six, oh, SEVEN. You gave me eleven, oh, FIVE."
Him: "Yeah, but the seven cents means I get five dollars back! Do you even understand your fucking job!?"
Since I had other customers to serve, I simply said "If two cents means THAT much to you, I feel sorry for you, give me back the change and I'll give you a five, because I have others to serve."
That's when he demands to speak to my manager. So grabbed my manager and told her what happened, she even looked at my cash and was like "The fuck is he talking about? You gave him the right change...
So she talks to him anyways.
Her: "Can I help you?"
Him: "She gave me the wrong change!"
Her: "You gave her $11.05?"
Her: "... Your total was $6.07. She gave you the right change."
Him: "Uhm. NO. You're supposed to ROUND the total!"
Her: "Only a few places have implemented that, we're still using pennies, as told to us by head office."
Him: "I do NOT accept your apology!"
Her: "Good, considering I didn't apologize."
And that's why I love her.