So, a bit of a set up for you. At our store, there's two sets of doors leading into the store proper with a hallway in between. Once you have come through the second set of doors, you have to go around the first register to get back into the hallway, which is where our restrooms are. The second set of doors technically will open the other direction, but you have to work at it and it breaks the hinges to be made to swing the other way. There are also posted "No Exit" signs on them. A little of a stupid way to set it up, but all in all, it's not that big of a deal. Or so I've always thought.
Crusties have all but pitched screaming fits on being told that they have to walk around the register to get to the restrooms (a grand total of maybe another 50 feet). One woman, who's daughter was very visibly doing the "potty dance", stood on the wrong side of the doors, pointedly waiting for someone to come through from the proper side so that she could dart through them. She stood there twice as long as it would've taken her to walk around, with her daughter getting more and more frantic, then when someone finally came through, she gave the cashier a triumphant, dirty look.
This morning, a man tried getting through and on being told he would have to go around, scoffed and sneered "Well, that's absurd." Once he was done in the restroom and came back into the store, he sneered at her again, "Well, am I allowed to do THAT?"
She told me later that the temptation to throw something at his head was very strong.
I wanted so badly to tell him, "Well, no sir. Normal customers just can't go through from the wrong side. You aren't allowed to use our doors at all. Get the f*** out."
One woman even threw a tantrum about it. An honest-to-God, stamping her foot on the floor tantrum. I'm sorry, what is it about having to walk a little ways that turns you from a grown adult into an infant? Yes, the store has some design flaws, but that's not the fault of the poor wage slaves that work here now. Grow a pair and walk a little. It's not the end of the world.
May your customers be sane. And tantrum free.
--Dragoncat

*shakes head*
I've never understood why people whine about things that the slaves can't control, in general. And this qualifies. Just suck it up and walk the extra 50 feet. But having a full-blown tantrum? I'd hate to see what she does when she finds out they're sold out of what she wanted to buy.
Posted by: The Last Archimedean | Friday, February 15, 2013 at 12:01 PM
My store has two floors - can't tell you how many times someone has come in, gone straight up the escalator, asked where the bathroom is, and flipped out when told it's downstairs. Why didn't you ask BEFORE coming up then? People are dumb. (Granted, when you gotta go you gotta go, but still.)
Posted by: BookBitch | Friday, February 15, 2013 at 01:02 PM
What really makes me laugh is that when people complain about things like this, it takes them twice as long to complain, wait, throw a fit, or whatever, then it would to do things the way they're supposed to. It takes two seconds to ask a question as compared to two minutes to throw a fit like a child.
Posted by: NC Tony | Friday, February 15, 2013 at 01:45 PM
When I worked at the JC Nickel portrait studio, people would throw fits when our bathroom was closed for cleaning. Our store had only one customer accessible restroom, and it was on the second floor across from the studio.
Posted by: photoslave | Friday, February 15, 2013 at 03:37 PM
@photoslave,
I can more see throwing a fit for that. Not that it's okay to get belligerent, but being told the bathroom is closed when you really need to use it and there isn't another available is a definite problem. Especially if you have small children who need to go, or medical issues...some people really can't wait.
Throwing a fit for having to walk extra distance when you could have gotten to the bathroom in the time you spent complaining just makes no sense.
Posted by: Chicajojobe | Saturday, February 16, 2013 at 03:20 PM
Wait people actually want to use public restrooms enough that they are mad about walking a few extra moments to get there? That is so weird cause I'll wait up to a half hour if it means I can go home to use my own.
Posted by: Skittles | Sunday, February 17, 2013 at 01:46 AM