Hi there! Call me McNug, cuz I work at the Golden Arches. I have been there about seven months, and it's actually not a bad job. Management is wonderful, and even the teens are really sweet, good kids. However, that doesn't mean that we don't get some certified wingnuts occasionally...
I am working pit on this morning, when this car rolls up to the speaker. Saying my little greeting, I wait...and wait...no "Just a minute," nothing.
Finally, I go back to doing dishes, when I hear "Hello? Hello? I'd like to order some time today!"
Now, granted, I gave them a good 45 seconds to answer when I greeted them, however I just put on my smile and ask them how can I help them today?
First of all, she kept confusing us with either Wendy's or Burger King. Second of all, she kept changing her order. For example, we have an Egg McMuffin , and a Sausage McMuffin with egg. She asked for an Egg McMuffin and to add sausage to it.
Being the nice little food slave I am, I rang up the Sausage McMuffin with egg to save her some money, because it's the same ingredients.
She friggin flips her lid. "I said I wanted an Egg McMuffin, not a Sausage McMuffin! I just want to add sausage to it! RRRAAAWRR!"
No amount of explaining would convince her that this would be more cost effective. Finally I just did what she asked, not caring if she spent more money than she needed to. The total comes to around 25 dollars, a big order for our breakfast time.
She pulls up, with about seven people in her car (she was probably around late thirties early forties. That's something you'd expect of a teenager, not a middle-aged person). They take about another 2 minutes trying to find change in their pockets cuz they all wanna chip in. Meanwhile, my time is shot to hell because of this hose beast.
Anyhow, she FINALLY pays, I tell her to go to the next window and to have a nice day. What does she do? DRIVES past the second window and drives off, after paying for her damn food! Now, I have a line out into the street cause of this broad.
I finally get the line down when, about an hour later, she comes up to the counter demanding her food because we didn't give it to her! By this time, it had been put into waste because it was past throw out time, so basically we made all that food she ordered for nothing. We even kept it aside for her in case she came back, however after fifteen minutes we had no choice but to toss it.
We told her this, and I swear I could hear her all the way in the back over the spray nozzle! She kept saying how she knew the President of Mickey D's, and how she was gonna get us shut down. We offered to remake the food for her, but she wasn't having that, saying she could be shitting it out right now...
She finally left, without her food. We have a description of her for the cashiers not to serve her. The sad part part is, there are people like her actually driving on the roads. It makes me wanna cut up my driver's license.
Anyway, may all your customers at least be sane.