Here's a what would you have done scenario:
So I'm on my break and a woman comes into the store and asks us if we had her phone order ready. Myself and my two coworkers were confused, until we discover that she went to the wrong Subway, a Subway that my company doesn't own.
As she's sitting there having her daughter tell her again what all the sandwiches were (and this was about 5 or 6 sandwiches), I find out the other store's number and call to see if her order was ready. They said they had just about completed it, so I tell the customer this and she gets mad at me, but leaves, grumbling about having to drive "all the way back to town". It's a 10-15 minute drive to that restaurant.
I later tell the grocery side manager this, and he gets mad at me too, for sending a customer to another store not owned by the company for sandwiches.
Honestly, I was thinking Golden Rule here, because I know if I was at that other Subway, I'd be pissed at having to throw away that many sandwiches because a customer was stupid and went to the wrong Subway.
So I guess it's this. Would you have sent the customer to the other store, or just made all of her sandwiches at your store?