Got some good customer stories for you guys today!
So our customers were recently sent out a set of coupons to use with their CT Mastercard. Today I had a gentleman who wanted to use one of these coupons that gave him $50 off a Ninja professional blender. Now these blenders usually market for anywhere between $100 to $250. However this week, our cheapest model was on sale for $69.99. He came in and on the back of the coupon it said "not valid with discount".
If I had been in a bad mood, or if my manager had been in a bad mood, we easily could have said "a sale is a discount" but the customer was extremely polite and personable so my manager and I agreed to give it to him. This customer received a $100 blender for $24 and change. He was so ecstatic and so pleased with the customer service that he took a card with my name and my managers name and another employee (who talked to him on the phone earlier in the day) and ranted about how great our customer service was. I was telling him about his warranty information and he told me that I was too nice!
Another customer I had yesterday was an elderly lady and (im assuming) her daughter. We sell wheelchairs and this lady had bought one last year. Well the foot pedal rest thing was not working anymore so they came in to use their warranty. We got a new box and opened it up and gave her the spare parts that she needed without any fuss and they were both telling me about how this was the reason why they always shopped at my location as opposed to the one closer to their home. Apparently every time they enter my store they have exemplary customer service so they never go anywhere else.
It may not seem like much, but to have not one but two different customers spend 5 minutes telling you how good the customer service is in your store in one day is just so wonderful. It really makes you feel like you are doing something right.