It's been a loooooong time since I last submitted. This story needs a little background info, so I apologize for the length but it's worth it, trust me. I am a Former Parking Bitch, and go by that in the comments. When I last posted I was working as an outdoor parking salesperson for local events like hockey, baseball, football, etc. Last January I started helping out in the branch office to pick up some extra hours, and that led to me being hired full-time as a customer service representative. I'm sure everyone knows how much people just looove having to pay for parking, and when things go wrong I think you can see how easily people could turn into tantrum-throwing entitled brats, regardless of age. I quit last summer after about 6 months in the office in order to finish my degree, but I have one story that even now I will work into conversations with friends and family.
A nicely dressed young woman, probably in the 25-35 year old range (I suck at guessing ages), came into the office because her car had been towed, even though she was a monthly parker. My coworker pulled up the woman's license plate in our violations system, and lo and behold the woman has ELEVEN tickets on her license plate, 4 of which had been cancelled already upon proof that she was a valid monthly parker. Now our policy is that technically we can tow a vehicle on 1 ticket, but we usually wait until someone has accumulated 3 or 4. We will also usually only void 1 or 2 tickets out of courtesy, but again once it becomes clear that they have been warned, we don't make any more concessions. All 11 of this woman's tickets were for the same thing: Failure to display a valid pass when in a monthly parking spot. If your pass isn't showing, the patrollers have no way of knowing if you're paying for that spot.
My coworker explains all of this, and the woman starts freaking out. Her excuse is that her car has a rearview mirror with an abnormally wide base, and the plastic pass wouldn't fit on it, so her solution was to try and put it in various locations. On the sunken area of the console, on the driver's seat, IN THE BACK WINDOW, basically anywhere that the patroller wouldn't think to look.
She says, "I didn't think of that..."
REALLY? you thought putting in the back window made sense but you didn't think to get a piece of string?
After that, the woman starts to become more and more angry that we're refusing to cancel the tickets and refund the cost of releasing her vehicle from the towing company.
Then she drops this gem: "I make $300 an hour, technically you owe me money for the hours that I've spent on the phone trying to get these tickets cancelled and for the time I've spent here trying to get my car back!"
All sympathy I may have had instantly disappears. I do not give two shits how much you make, don't you dare use that as an excuse for why you think you should be treated extra special, especially when it's 25 times what I make. On a purely mathematical basis, it would have been cheaper for her to just pay the tickets rather than wasting her precious time trying to cancel them, so that was her own stupidity and not our problem.
Eventually, after a good 10-20 minutes of arguing and her refusing our offers of letting her pay $20 for each ticket instead of $32, we get the manager for her parking lot up to the front to try and defuse the situation. Once the person of authority shows up, she drops the entitled attitude and switches to "oh poor me" and starts CRYING.
Now I am in the negative sympathy zone, and I'm thinking "You are a grown-ass, educated woman in a highly professional environment on a daily basis and you were just rubbing your salary in our faces and screaming at us."
She was clearly using the tears to manipulate the male manager, and sadly it worked. In the end I think all of her tickets were cancelled, and the manager was practically crawling on his knees trying to appease this woman. She stopped crying the instant she started to get what she wanted. It made me feel sick, so I walked away from my desk for a few minutes to try and get my own anger under control, and once she left and the office was clear of customers I burst into a bitch-fest with my coworker.
So that's the story of how special snowflakes can get whatever they want simply by crying. I think my next submission will be the story of the entitled mothers, so stay tuned for more!
--(Former) Parking Bitch