My one problem is that the font on the screens and many barcode items that are printed in-store are much smaller. I’d rather they be bigger and all that but I’m not gonna go like ADA (Americans with Disabilities Act) on them and such to try make it change or anything. Even though probably a lot of the cashiers would appreciaite too.
The only reason it bothers me a lot is because I noticed at this place I get so many more comments about my sight, whereas the other store, they only noticed it when I looked at produce that I hadn’t memorized the PLU yet. It just gets tiring to keep addressing people on why I don’t have glasses. I keep telling myself they’re trying to be friendly and such but it just makes it awkward when I respond.
Second most popular category is the “I totally understand how you feel because I have glasses/slightly bad sight."
It’s like, no you don’t because if you can use glasses to have normal vision then you can’t understand. Although it is neat the two or three people who have come through my lane who do understand/know someone who actually visually impaired. But most people don’t.
It’s odd though that except for the really stupid comment about sight the customer is usually nice otherwise.
Best examples being:
“Did you have to take an eye test to get this job?"
I’m sure ya’ll could come up with witty remarks to that but I just said no and it’d be against the ADA anyway.
I had another customer try to be funny by, after finding out I was visually impaired, tell me that several of his clearly marked/priced items I had yet to scan were a nickel (when obviously they weren’t). I went with the classic retort of “Hahaha, that’s funny (pause) except it’s not.“ Followed by serious expression.
The one that’s made me the most mad so far was on a slow night, so another cashier was bagging for me (usually we don’t have baggers). I was looking at the screen closely (like to check things like if an item scanned twice, or if I’m checking it’s price or for the total, etc) and I look close to make sure I am seeing correctly.
Right after this the customer LAUGHS (continuous laughing not just like one short ha!) and while doing this says to the other cashier, “Look how close she’s looking, it's like she’s putting her nose up to the screen!"
I don’t think the other cashier heard/understood and she’s super nice anyway so she wouldn’t have laughed anyway.
But it’s like, SERIOUSLY? Exactly what part of me having sight problems and trying to do your order correctly is funny? Maybe instead of looking closely I should just put that you’re getting 40 green bell peppers or something. (You know, cause the PLU starts with 40.) That’s not even the worst part. Obviously she wasn’t subtle when she said this.
So I stated, “I'm visually impaired."
Usually this make people back peddle into an apology or something that shows they understand it probably would have been better to say nothing. I don’t really care if it’s an apology or not. I just want them to get that it’s maybe not a good idea to comment on things like that. When I say that though she said nothing, she just continued on chattering about something else, whatever it was we were talking about before. That’s probably one of the first times I’ve actually wanted an apology from a customer for making a stupid comment about my sight.
I guess it’s the price I pay for trying to do my job right by making sure I can see the screen correctly. And there’s no avoiding it since I look at the screen at the end for the total, so of course the next customer sees me doing it.