While I've worked almost a decade slinging le popcorn and ringing up tickets, I've never worked in a restaurant so I didn't know if this was a case of a crappy POS register, or a scam, but I wanted to check.
Me and the sis were eating late at a place known for their late night half-off apps. As we were ordering, I made sure to say it would be separate checks. Several nom noms later, the bill arrives, and alas, it is just one check. But my sister has cash, and I have a card, so she pays cash and I ask to put the rest on my card.
Sis's Cash: $18
My portion of the bill:$14
The charge on my card: $20
Confused, I asked what happened. So she pointed out that while everything was on a single check, the items were loosely arranged by who ordered them. Except I had been charged for Sis's potent potable, instead of my soda.
The waitress is all, "Oh, you can ask her to pay you back for her drink, right?"
Except I ask her to void out the charge and then charge me for what wasn't paid for. A while later, she comes back, saying the computer won't let her do it. It's late and I'm tired, so I just pay the charge just so I can get home. And while I've been over-charged roughly 40% of my bill, I still left a couple bucks because if it was really a computer issue, the waitress shouldn't get stiffed.
The service was Ehh, not particularly bad or good, and as noted, it was late in the night. Overall, $40 paid on a $32 check. So I have mixed feelings on having left such a small tip as well.
Our registers at Popcorn Palace have never made it an issue to do refunds, voids, whatever, but we also use a company POS program. So I'm wondering if it really was a computer error snafu. I've still got my receipt and will be checking my statement to see if, when tangling with allegedly-crappy-POS, I may have also gotten double charged. (That actually has happened with us at work through no fault of our programs but rather the bank).
So anyone have an inkling based on experience if the computer was at fault, the waitress was scamming, or maybe the waitress simply couldn't run the computer correctly?